Field Service Technician

2 months ago

Blair, United States Fastwyre Broadband Full time
Position Purpose/Summary

The Combination Technician is committed to providing the highest quality service to the communities we serve and is dedicated to fulfilling our customers’ needs by offering the latest in technological advances allowing them to keep pace with the growing demands of a global economy . The Combination Technician performs required work in the construction, maintenance, operation, installation, and servicing of telephone and video lines, instruments, and related equipment. The Combination Technician is generally responsible for all aspects of exchange operations, and knowledgeable in test instruments.

Primary Duties & Responsibilities

Responds to service orders for installations, troubles, upgrades, removals, or changes to a customer’s residential or business telephone or video service and equipment. This also includes all key systems and ISDN, Internet, Wireless, FTTH, and DSL wireless servicesMaintains residential, and business services, which includes telephone, video, ISDN, Internet, wireless, DSL, FTTH, and all types of key systems, from customer trouble reportsEnsures all FCC leak tests are completed on time and files written test results with the Company Engineer/Repair supervisorInstalls, repairs, and maintains customer and business carrier systems, voice frequency repeaters, and all associated equipmentInstalls grounding protection from unwanted electrical surges.Ensures that all work orders and trouble tickets assigned to him/her are closed out daily in MACCMaintains time sheets, vehicle records, company issued test equipment and property.Uses test sets to localize troubles, determine necessary repairs, and makes changes of cable pairs as neededObtains knowledge of RUS, NEC, and other industry specifications or instructional material required to accomplish the jobSubmits sketches and measurements and makes staking sheets when assignedTests telephone plant items, reports unsatisfactory conditions, and conducts minor central office repairs as neededResponsible for accepting special projects as neededUnderstanding and strictly adhering to the Company’s Customer Proprietary Network Information (CPNI) policy while appropriately maintaining the confidentiality of customer recordsUnderstanding how all departments contribute to the success of the organization and referring customers and employees to the appropriate department to best fulfill their needsBuilding and maintaining a good rapport and cooperative relationship with customers and co-workers while taking ownership of responsibilities and being accountable for his/her own actionsBeing an advocate for Company programs and special events while taking initiative to participate and volunteering readily when opportunities arisePerforming all other duties and responsibilities assigned

Knowledge, Abilities, & Skills For Success

Must have knowledge of all aspects of the telephony and video fields of installation and repairKnowledge of basic electrical and electronic circuitryKnowledge of FCC requirementsKnowledge of and the ability to comply with CPNI regulations and proceduresAbility to embrace change in the workplace while encouraging others to seek innovative approaches and the ability to function effectively as a team playerProficient computer skills and the ability to adapt and learn as programs and processes change.

Qualifications

High school diploma or equivalent Previous work experience (preferred) Physical Demands Select one the following for the each of the items listed below: N (Not Applicable) – Activity is not applicable to this occupation. O (Occasionally) – Occupation requires this activity up to 33% of the time or 0 – 2.5+ hours/day. F (Frequently) – Occupation requires this activity from 33%–66% of the time or 2.5–5.5+ hours/day. C (Constantly) – Occupation requires this activity more than 66% of the time or 5.5+ hours/day. Standing N ☐ O ☐ F ☒ C ☐

Walking N ☐ O ☐ F ☒ C ☐

Sitting N ☐ O ☐ F ☒ C ☐

Reach Outward N ☐ O ☐ F ☒ C ☐

Reach Above Shoulder N ☐ O ☒ F ☐ C ☐

Climbing N ☐ O ☒ F ☐ C ☐

Crawling N ☐ O ☒ F ☐ C ☐

Squatting/Kneeling N ☐ O ☒ F ☐ C ☐

Bending N ☐ O ☐ F ☒ C ☐

Keyboarding N ☐ O ☒ F ☐ C ☐

Driving N ☐ O ☐ F ☒ C ☐

Hearing N ☐ O ☐ F ☐ C ☒

Perceiving N ☐ O ☐ F ☐ C ☒

Communicating N ☐ O ☐ F ☐ C ☒

Distinguish Colors N ☐ O ☐ F ☒ C ☒

Outdoor Climate N ☐ O ☐ F ☐ C ☒

Various Terrain N ☐ O ☐ F ☒ C ☐

Cramped Workspace N ☐ O ☐ F ☒ C ☐

Lift/Carry:

Up to 10 lbs N ☐ O ☐ F ☒ C ☐

Up to 20 lbs N ☐ O ☐ F ☒ C ☐

Up to 50 lbs N ☐ O ☐ F ☒ C ☐

Up to 75 lbs N ☐ O ☐ F ☒ C ☐

Up to 100 lbs N ☐ O ☒ F ☐ C ☐

100+ lbs N ☐ O ☒ F ☐ C ☐

Push/Pull:

Up to 10 lbs N ☐ O ☐ F ☒ C ☐

Up to 20 lbs N ☐ O ☐ F ☒ C ☐

Up to 50 lbs N ☐ O ☐ F ☒ C ☐

Up to 75 lbs N ☐ O ☐ F ☒ C ☐

Up to 100 lbs N ☐ O ☐ F ☒ C ☐

100+ lbs N ☐ O ☒ F ☐ C ☐

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