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Customer Service Leader

2 months ago

Madison Heights, Virginia, United States Food Lion Full time
Customer Service Leader

Food Lion is seeking a Customer Service Leader to provide fast, easy, flexible, and friendly service to our customers. As a key member of our Front End team, you will be responsible for maintaining high standards of customer service, ensuring a positive shopping experience, and driving sales through excellent customer interactions.

Key Responsibilities:
  • Provide prompt, accurate, and friendly service to customers
  • Greet each customer and use their name whenever possible
  • Ensure store office functions are completed accurately and on time
  • Maintain knowledge of office procedures, including cash reports, register checkups, and deposits
  • Ensure work station and front end area of the store has a neat and clean presentation
  • Perform tasks of sales associate and customer lead as needed
  • Adhere to all company guidelines, policies, and standard practices
Requirements:
  • High school graduate or equivalent preferred
  • Effective communication and customer service skills
  • Ability and willingness to learn multiple tasks and technical requirements of the job
  • Ability to perform the technical requirements of cashier and service center
  • Must meet minimum age requirements to perform specific job functions
Physical Requirements:
  • Ability to use computers and other communication systems required to perform job functions
  • Perform repetitive hand and arm motions
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
  • Pull or push up to 75 lbs. on occasion
  • Stand 100% of the time, frequently walking short distances

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity, or gender expression or any other characteristic protected by law.