Customer Service Representative

2 days ago


Middle River, United States TransCore Full time
Job Summary

TransCore, a leading provider of transportation solutions, is seeking a highly skilled Customer Service Representative to join our team in White Marsh, Maryland. As a key member of our customer support team, you will be responsible for providing exceptional service and support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Assist customers with account opening and maintenance
  • Provide accurate and timely information to customers
  • Process account payments and perform cash out processes
  • Meet or exceed performance goals to ensure high-quality service
  • Perform account maintenance, including changes, adjustments, and statement requests
  • Communicate with customers to resolve issues and concerns
  • Prepare reports and maintain accurate records
Requirements
  • High school diploma or equivalent
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment
  • Basic math skills and ability to perform calculations
  • Ability to work 11:30am - 8:15pm M-F, Saturdays as required
What We Offer
  • Competitive compensation and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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