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Spa Reception Specialist
2 months ago
AIRE Ancient Baths are sanctuaries designed to offer the ultimate relaxation experience, where time stands still. Drawing inspiration from the bathing traditions of ancient Roman, Greek, and Ottoman cultures, the AIRE Experience unfolds in beautifully restored historical buildings located in renowned cities worldwide.
We take pride in our international presence with multiple established centers, and we are excited about our future expansions.
At AIRE, we cherish the nurturing, inclusive, and familial work environment we have cultivated for all our team members.
Role Overview:
As a Spa Reception Specialist, you will be the first point of contact for our visitors and clients, warmly welcoming them as they arrive for their appointments. Your role is crucial in setting the tone for an exceptional client experience by delivering top-notch customer service. You will manage the check-in process for clients and guide them through the beginning of their journey. After their session, you will handle the check-out process, engaging with clients about their experience and overseeing the cash handling duties. Success in this role requires a comprehensive understanding of our services and the ability to address inquiries effectively.
Key Responsibilities:
- Uphold the company's standards of luxury, elegance, warmth, and hospitality.
- Exhibit a strong customer service mindset, particularly in catering to high-end clientele.
- Maintain a friendly, energetic, and approachable demeanor.
- Possess excellent oral and written communication skills, actively listening to clients' questions and anticipating their needs.
- Demonstrate the ability to multitask, remain composed under pressure, and work efficiently.
- Show courtesy and respect towards visitors, clients, colleagues, and management.
- Take ownership of the presentation and appearance of the reception area.
- Assemble gift packages for clients and perform additional tasks as required.
- Utilize the company's unique reservation system effectively.
- Experience in direct customer service within the hospitality sector is essential.
- Previous experience in a luxury environment and/or spa is preferred.
- Proficient in Microsoft Office applications.
- Punctual, dependable, and adaptable to scheduling needs.
- Organized and capable of following detailed instructions.
- Bilingual capabilities (English and Spanish) are advantageous.
- Competitive pay structure: $18-$19/hour plus tips, with potential earnings of $20-$23+/hour.
- Comprehensive United Healthcare Insurance, including medical, dental, and vision coverage.
- Five sick days.
- Opportunities for professional growth.
- 401K savings plan.
- Commuter Benefits Program.
- Complimentary Bath Experience once a month.
- Employee discounts on AIRE Experiences for friends and family.
- Access to an Employee Perks Program.
- Employee Referral Bonus Program.
- A supportive team culture that values inclusivity and respect for diverse opinions and backgrounds.