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Sales Representative

2 months ago

Troy, Michigan, United States Kravet Full time
About the Role

This position is responsible for selling and handling day-to-day customer interactions and order management as related to fabrics, trimmings, and wall coverings across all Kravet brands.

Key Responsibilities:
  • Extensive communication with customers, showroom team, sales representatives, and internal departments to provide product information, pricing, availability, and inventory levels.
  • Order management: initial review and entry, changes to existing orders, and proactive follow-up, including sample requests and product returns.
  • Provide inter-departmental support to other business areas as necessary.
  • Maintain familiarity with product lines and collections, across all brands.
  • Follow company policies and procedures.
  • Track and manage orders, shipments, and inventory levels to ensure timely and accurate delivery.
  • Communicate with sales associates regarding changes/updates to orders.
  • Work with showroom manager on sales and inventory reports.
  • Follow-up on expiring contracts and orders.
  • Contact customers about order holds and request payment for Proforma orders.
  • Apply and release holds on orders.
  • Email corporate departments for internal inquiries.
  • Apply payments to orders.
  • Fabric claim management (returns and RMAs).
  • Request refunds.
  • Sales tax inquiries.
  • Send documentation to Kravet Headquarters after orders are applied.
Requirements:
  • PC literate with proficiency in Microsoft Office and G Suite products.
  • Prior experience using Oracle or a similar EBS system is a plus.
  • Superior written and verbal communication skills.
  • Ability to work thoughtfully and thoroughly with continuous attention to detail.
  • Excellent time management, organizational, and follow-up skills.
  • Comfortable multi-tasking and pivoting between tasks as needed.
  • Willingness to learn new products, procedures, and processes as business needs change.
  • Exercise critical thinking and use good judgment to balance customer satisfaction and the best interests of the company.
  • Take ownership of difficult and/or complicated situations as they arise, demonstrating professionalism at all times.
  • A friendly attitude with the ability to be a team player and stay self-motivated in a fast-paced environment.
Compensation:

NYC Pay Range: $22.00 an hour plus Monthly Incentive Bonus.