Customer Service Representative

4 weeks ago


Las Vegas, Nevada, United States las vegas airport travelodge Full time
Job Summary

We are seeking a highly skilled and friendly Front Desk Agent to provide exceptional service to our hotel guests at Las Vegas Airport Travelodge. The ideal candidate will possess excellent communication skills and the ability to stay positive even in challenging situations.

Key Responsibilities
  • Monitor and maintain knowledge of hotel operations and activities
  • Take reservations and answer questions via phone, email, and in-person
  • Build rapport with guests and identify their needs through friendly conversation and open-ended questions
  • Describe the features and amenities of guest rooms
  • Ensure compliance with health and quality standards
Requirements
  • Friendly and outgoing personality
  • Familiarity with hospitality industry standards
  • Proficient in English; knowledge of other languages is a plus
  • Computer literacy
  • Able to resolve issues with a customer-focused orientation
  • Able to lift 30 pounds


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