PBX Call Center Representative

2 weeks ago


Layton, Utah, United States CommonSpirit Health Mountain Region Full time
About CommonSpirit Health Mountain Region

We are a leading healthcare provider in the Mountain Region, committed to delivering high-quality care to our patients and employees. Our team is dedicated to building healthier communities and advocating for those who are poor and vulnerable.

Job Summary

We are seeking a skilled PBX Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for operating our switchboard or telephone console to route incoming calls and place outgoing calls. You will also monitor and initiate protocols for life safety alarms and follow pre-established guidelines to perform job functions.

Responsibilities
  • Operate switchboard or telephone console to route incoming calls and place outgoing calls
  • Monitor and initiate protocols for life safety alarms
  • Follow pre-established guidelines to perform job functions
  • Apply knowledge of commonly used terminology, concepts, practices, and procedures within the hospital
Qualifications
  • High School Diploma/G.E.D. required
  • 1 year previous high volume telephone experience
  • 1 year previous customer service experience
Benefits

We offer a comprehensive benefits package, including medical, dental, and vision options, spending accounts, retirement account options, tuition reimbursement, and student loan forgiveness. We are committed to investing in our employees and providing them with the resources they need to succeed.

Work Environment

We are a dynamic and supportive work environment, with a team of dedicated professionals who are passionate about delivering high-quality care. We offer a variety of opportunities for growth and development, and we are committed to fostering a culture of inclusivity and respect.


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