Customer Engagement Specialist

2 weeks ago


Layton, Utah, United States VASA Fitness Full time

POSITION OVERVIEW

POSITION TITLE: Member Experience Specialist (MES)

FLSA STATUS: Hourly

COMPENSATION: Base rate of $11.40 per hour, plus commission eligibility ranging from $2 to $4 for memberships and personal training sales.

WORK SCHEDULE: Opening and closing shifts available.

BILINGUAL PREFERENCE: Spanish speaking preferred.

ABOUT VASA FITNESS

At VASA Fitness, we strive to cultivate an uplifting environment for all individuals by providing inclusive, accessible, and contemporary fitness options. Our brand is built on a culture that emphasizes unity, passion, integrity, enjoyment, and trust. This vibrant culture is reflected in the authentic connections formed within our supportive community, leading to transformative experiences for both members and team members.

Our team members embody our brand values, demonstrate a strong work ethic, maintain high standards, and energize those around them.

EMPLOYEE BENEFITS

We offer a comprehensive benefits package that includes healthcare options for employees working 20 or more hours per week. All employees receive two complimentary gym memberships—one for personal use and another to share—with additional 401k options.

  • For employees working 30+ hours per week: Paid Time Off (hourly), Health, Dental, Vision Benefits, and Paid Parental Leave.
  • For employees working 40 hours per week: Flexible Vacation Plan (salary) & Paid Holidays.

ROLE PURPOSE

The Member Experience Specialist is tasked with delivering an enjoyable and impactful experience for our members and guests during each visit. Responsibilities include warmly greeting members, fostering personal connections, ensuring timely reporting of issues, organizing equipment, and maintaining a clean and inviting club environment. This role is crucial in creating a positive first impression of VASA Fitness, promoting memberships, facilitating upgrades, and guiding guests and members throughout the facility.

KEY RESPONSIBILITIES

  • Exhibit a genuine and friendly demeanor when interacting with guests and members.
  • Welcome guests and members with a smile, maintaining eye contact and a courteous tone.
  • Anticipate the needs of guests and members, providing clear direction, accurate information, and support using our tools and technology.
  • Possess thorough knowledge of our membership plans, pricing, amenities, add-on options, and class formats.
  • Conduct club tours in alignment with the Guest to Member Journey, sell memberships, assist members with upgrades, book personal training consultations, and enroll members in personal training sessions.
  • Continuously seek ways to enhance the Guest and Member experience by sharing feedback with leadership and collaborating with the team to implement improvements.
  • Fulfill daily responsibilities to meet VASA's high standards, which includes following guest and member check-in processes, performing daily cleaning and hourly club inspections, restocking merchandise, and processing sales.


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