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Retail Store Manager

2 months ago

Salem, New Hampshire, United States PACSUN Full time
About the Role

PacSun is seeking a highly motivated and experienced Store Manager to lead our team and drive sales growth in our stores.

Key Responsibilities
  • Sales and Revenue Growth: Prioritize and delegate tasks to meet all selling, visual, and operational needs, driving sales results in a high sales volume environment.
  • Customer Experience: Anticipate and determine customer needs and provide solutions to ensure customer satisfaction, fostering an environment that delivers an engaging, positive, and authentic selling experience.
  • Team Leadership: Consistently coach the Management and Associate teams to ensure alignment and motivation around the company's strategies and goals, recruiting, identifying, developing, and retaining talent that delivers performance excellence.
  • Operational Excellence: Maintain a clean, well-organized, replenished store and stockroom, promoting a safe working and shopping environment, and drive and execute all digital sales strategies, including ship from store and BOPIS within the store.
  • Performance Management: Accountable to performance manage underperforming members of the team by partnering with their supervisor and HR, and reflect the PacSun brand by demonstrating passion and affinity for product, brands, fashion, and trends.
Requirements
  • Education and Experience: Possession of a four-year college degree or equivalent, with a minimum of five years retail experience required, and a minimum of two years of retail management experience required.
  • Skills and Abilities: Effective written, verbal, and presentation skills, strong interpersonal and communications skills with the ability to communicate at all levels, and ability to interpret all policies and procedures to resolve customer and associate issues.
  • Physical Requirements: The associate must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 35 pounds, and ability to maneuver around sales floor, stockroom, and office areas.