Concierge - (North Hills)
1 month ago
Kane Realty Corporation is seeking a highly skilled and customer-focused Concierge to join our team at one of our luxury communities in Raleigh, NC. As a Concierge, you will play a critical role in ensuring that each resident has an exceptional living experience.
Key Responsibilities:
- Greet every resident with energy, kindness, and enthusiasm.
- Manage general customer service needs of the property, including package and food delivery, maintenance requests, and service and hospitality accommodations.
- Assist office staff with daily administrative tasks and responsibilities.
- Handle all resident requests, concerns, and complaints with grace and positivity to ensure that all matters are handled in a timely and exceptional manner.
Requirements:
- Outgoing, friendly, and exuding positive yet calm energy.
- Great interpersonal skills and comfortable dealing with people in varying settings and conditions.
- Passionate about people and serving others. You get joy out of bringing joy to others.
- Strong critical thinking skills and the ability to act decisively and independently.
- Creative problem-solver. You thrive when you get to use your creativity and ingenuity to resolve a difficult issue.
- Excellent communicator, both verbal and written.
- Highly organized, with the ability to multi-task and a strong attention-to-detail.
- A person of action who doesn't wait for instruction or until an issue arises, you anticipate events before they happen and are proactive in achieving solutions.
What We Offer:
- 1+ years professional work experience, preferably in hospitality, retail, real estate, customer service, or sales.
- A track record of success building and managing relationships with customers, clients, and other internal and external partners.
- Knowledge or understanding of apartment management laws and regulations, federal, state, and local.
- Proficient with computer programs, including Microsoft Office Suite and Excel. Industry software (Yardi or Entrata) experience preferred.
- Prior hotel, hospitality, or previous concierge experience a plus.
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