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Bell Staff Representative

2 months ago

Raleigh, North Carolina, United States Hilton Raleigh North Hills Full time

At Hilton Raleigh North Hills, we're seeking a Bell Staff professional who embodies the spirit of exceptional hospitality. As a key member of our team, you'll be responsible for setting the tone for our guests' experience from the moment they arrive.

Your role will involve providing a warm and welcoming greeting to our guests, assisting with luggage and doors, and offering helpful tips and recommendations to ensure a seamless stay. You'll be the face of our hotel, and we're looking for someone who can make a lasting impression.

Key Responsibilities
  • Provide exceptional customer service to our guests, responding to their needs and requests in a timely and professional manner.
  • Assist with luggage and doors, ensuring a smooth and efficient arrival and departure process.
  • Offer helpful tips and recommendations to our guests, enhancing their stay and creating a memorable experience.
  • Pitch in and help with special requests, room deliveries, and transportation arrangements when needed.
Fundamentals

A high school education or equivalent is required, with prior customer service experience a plus. You'll need to be able to communicate effectively in English and possess the ability to work in a fast-paced environment.

Benefits
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
  • Room Discounts
  • Employee Food and Beverage Discounts