Bank Teller

4 days ago

Cincinnati, Ohio, United States Park National Bank Full time
Job Summary

As a Bank Teller at Park National Bank, you will be responsible for providing exceptional customer service to our clients. You will be the face of our bank, interacting with customers, prospective customers, and bank associates in a professional and courteous manner. Your primary goal will be to ensure that every customer interaction is a positive one, meeting their needs and exceeding their expectations.

Key Responsibilities

Serve customers, prospective customers, and bank associates promptly and professionally
Complete transaction processing timely, accurately, and in accordance with bank procedures
Project the bank's professional reputation through knowledgeable, courteous interactions with customers and prompt resolution of requests, inquiries, or issues
Refer loan and deposit customers or prospects to subject matter experts
Complete ongoing product knowledge, digital product knowledge, financial services, and sales-oriented training to sustain a broad base of product, service, and sales knowledge
Utilize product knowledge to assist customers and suggest products and services to meet their needs
Protect bank assets by adhering to all processes, policies, and standard operating procedures related to branch and cash security, negotiable instruments, information security, and Federal, State, or Local regulations impacting teller activity and branch operations
Complete periodic in-branch communication and promotion activities specific to the office, if applicable
Communicate recommendations for improved work flow and service to customers
Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies, and procedures and apply them to daily tasks
Deliver a consistent, high level of service within our Serving More standards

Requirements

High School Diploma or Equivalent required
0-2 years prior cash handling, sales, or customer service experience preferred

Physical Requirements

This position requires the ability to remain in a stationary standing position a minimum of 75% of the time, constantly operate a computer, and be in constant verbal communication with customers and coworkers to discuss and observe account information in order to exchange accurate information. Must be able to bend and lift up to 25 pounds on a daily basis; raise arms up to 90 degrees; and have dexterity in hands to find count currency.

Work Schedule

Office hours are Monday through Friday 9:00am-5:00pm. This location does assist other branches with Saturday coverage and you will be expected to work 2 Saturday shifts on average a month. This position is hourly and full-time. A minimum 37.5 hours is required to maintain eligibility for full-time status. Generally, the position will require 40 hours per week.

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