Store Operations Manager

2 weeks ago


Minneapolis Minnesota, United States Sodexo Full time

Unit Overview:


The Store Operations Manager plays a pivotal role in overseeing the daily functions of the General Store, ensuring a profitable business model while delivering an outstanding customer service experience.

This position reports directly to the General Manager.

Key Responsibilities:

1. Manage the overall quality and performance of the General Store to ensure profitability.

2. Welcome customers, assist them in locating products, respond to inquiries regarding products and services, and offer tailored recommendations.

3. Maintain inventory levels in accordance with the approved merchandising strategy, ensuring all culinary items are adequately stocked.

4. Process customer transactions efficiently, including credit and debit card payments, while providing receipts.

5. Collaborate with the culinary team to implement a takeaway meals program.

6. Oversee the dry cleaning pick-up and drop-off service.

7. Manage package and mail handling services.

8. Ensure the store environment is clean, organized, and inviting.

9. Unpack and organize merchandise shipments, ensuring products are displayed attractively to enhance customer engagement.

10. Monitor stock levels, track sales data, and communicate with management regarding inventory replenishment needs.

11. Stay knowledgeable about the products offered, including features, pricing, and promotions, to provide accurate information to customers.

12. Validate the accuracy and completeness of financial reporting.

13. Build and maintain positive relationships with returning clients.

14. Step in to perform operational tasks in areas with staffing gaps or during transitions.


Sodexo is committed to providing high-quality dining experiences and values collaboration with organizations that prioritize exceptional service.


What We Provide:
Sodexo offers competitive and equitable compensation, which is influenced by a candidate's educational background and relevant experience.

While the salary range for this position is available, offers are tailored based on individual qualifications, including experience, skills, education, and training.


Qualifications & Requirements:
1. Basic Education Requirement - Associate's Degree or equivalent experience.

2. Basic Management Experience - 2 years.

3. Basic Functional Experience - 1 year of experience in concessions, retail sales, or store operations.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

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