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Customer Operations Coordinator

2 months ago

Columbia, South Carolina, United States Mosquito Joe of Charleston and Columbia Full time
Job Overview

Benefits and Perks:

  • Competitive compensation with opportunities for increased earnings.
  • Comprehensive benefits package including health and supplemental insurance.
  • Paid time off for work-life balance.
  • Casual work environment with provided apparel.
  • Paid training to enhance skills and knowledge in the field.
  • A collaborative and supportive workplace culture centered around Excellence, Accountability, and Service.
  • Standard working hours from Monday to Friday, 8 AM to 5 PM.

About the Company

Mosquito Joe of Charleston and Columbia is dedicated to making outdoor spaces enjoyable again by providing effective pest control solutions for both residential and commercial clients. As a locally-owned business, we are part of a larger network of independent franchise owners across the nation, fostering a unique and engaging company culture.


Position Summary

The Operations Support Specialist plays a vital role in assisting the business owner, office manager, customer service representatives, and routing managers. This position involves engaging with clients to address inquiries, concerns, and requests regarding our services and products. Strong communication abilities and proficiency in data entry are essential for maintaining customer loyalty.


Key Responsibilities
  • Support customer service representatives in the sales process through various channels.
  • Interact directly with clients via phone or email to handle inquiries and resolve issues.
  • Establish new customer accounts efficiently.
  • Forward unresolved matters to the office manager.
  • Document customer interactions and transactions accurately.
  • Maintain and update customer databases.
  • Assist in recruiting and onboarding new team members.
  • Carry out additional tasks as directed by the business owner and office manager.

Qualifications
  • High school diploma or equivalent.
  • Proficient in computer applications, including Google Mail and Microsoft Office Suite.
  • Typing skills are necessary.
  • Familiarity with administrative processes.
  • Experience in phone sales is preferred but not mandatory.

Essential Skills
  • Friendly and approachable demeanor with strong interpersonal abilities.
  • Excellent verbal and written communication skills.
  • Active listening skills.
  • Sales-oriented mindset with a focus on customer service.
  • Ability to adapt to changing situations.