Customer Success Specialist

7 days ago


Boston Massachusetts, United States Sociabble Full time
About the Role

We are seeking a highly skilled Customer Success Specialist to join our team at Sociabble. As a key member of our customer experience team, you will be responsible for ensuring the success of our clients in the USA region.

Key Responsibilities
  • Guidance and Advice: Establish yourself as a trusted advisor for your clients and nurture relationships with project managers and sponsors.
  • Project Management: Oversee the project's launch timeline, ensuring punctual deployment, and supervise the project in "run" mode to guarantee the attainment of the client's goals.
  • Upselling and Cross-Selling: Proactively own opportunities for upselling and cross-selling, enhancing the Annual Recurring Revenue (ARR).
What We Offer

As a Customer Success Specialist at Sociabble, you will have the opportunity to grow and thrive in a dynamic, digital, and collaborative environment. You will be part of a cross-functional team aimed at enhancing the internal organization of the Customer Success Team.

We are looking for a highly motivated and experienced professional who is passionate about delivering exceptional customer experiences. If you are a strategic thinker with excellent communication skills and a proven track record of success, we encourage you to apply for this exciting opportunity.



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