Technical Program Manager for Incident Command Systems

3 weeks ago


Irvine, California, United States Amazon Full time
Job Title: Technical Program Manager for Incident Command Systems

About the Role:

We are seeking a highly skilled Technical Program Manager to join our Incident Command Systems team at Amazon. As a TPM, you will play a critical role in shaping and driving the engineering efforts of our incident response program for the worldwide Amazon retail websites.

Key Responsibilities:

* Drive programs across multiple teams to improve remediation times for outages
* Collaborate with engineering teams to develop and implement software components for monitoring, anomaly detection, and incident management
* Refine and track metrics to accelerate detection and remediation of customer-impacting events

Requirements:

* 5+ years of technical product or program management experience
* 7+ years of working directly with engineering teams
* Experience managing programs across cross-functional teams, building processes, and coordinating release schedules

Preferred Qualifications:

* 5+ years of project management disciplines, including scope, schedule, budget, quality, risk, and critical path management
* Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership

About Amazon:

Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Compensation:

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $159,300/year in our lowest geographic market up to $275,300/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience.

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