Behavioral Health Operations Manager

1 week ago


Westlake, Ohio, United States Not Disclosed Full time
Job Summary

We are seeking a highly skilled and experienced Behavioral Health Operations Manager to join our team at Not Disclosed. The successful candidate will be responsible for overseeing the day-to-day operations of our behavioral health site, ensuring the delivery of high-quality patient care and services.

Key Responsibilities
  • Crisis Intervention and Management
    • Respond to crisis situations related to patient care needs, triage problems, and assign available nursing or clinical staff to assist.
    • Document all crises work within the electronic health record (EHR) system.
    • Address immediate facility needs related to upkeep and safety.
  • Parent/Referral Source Coordination
    • Support the call center during high-volume periods.
    • Communicate with parents regarding patient financial responsibility and resolve conflicts.
    • Coordinate Return on Investment (ROI) requests and complete related documentation.
    • Oversee Leading Reach components for the site.
  • Office Coordination
    • Implement systems to maintain a clean and organized facility.
    • Communicate with vendors and track facility inspections.
Requirements
  • Bachelor's Degree preferred, with a minimum of a high school diploma or equivalent and 2+ years of social service experience.
  • 2 years of experience in behavioral healthcare, with a focus on crisis intervention or managing a therapeutic milieu.
  • QMHS +3 certification preferred or eligibility.
  • Excellent verbal de-escalation skills and organizational abilities.
Equal Employment Opportunity

Not Disclosed is an equal opportunity employer and welcomes applications from diverse candidates. If you require a reasonable accommodation during the hiring process, please contact us directly.



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