Asset Protection Associate

1 week ago

Wilmette, Illinois, United States Wayfair Full time
Asset Protection Host

We are seeking a highly motivated and detail-oriented Asset Protection Host to join our Wayfair Retail Asset Protection team. As an Asset Protection Host, you will play a critical role in maintaining the highest levels of safety and security for Wayfair associates and customers.

Key Responsibilities:
  • Customer Experience: Greet and engage customers at the front door(s) during business operating hours, provide guidance and directions to customers who have inquiries and/or concerns, and communicate with store leadership and Asset Protection for customer assistance.
  • Theft Identification / Prevention: Identify guests who may exhibit signs of dishonesty and communicate observations with the AP Lead, Manager, or AP Specialists on duty, provide witness support during a shoplifting apprehension and investigation, and communicate concerns of suspected dishonesty (internal or external theft) to the AP Manager and Lead.
  • Safety Focus: Identify and communicate any safety-related concerns on the sales floor or back of house, conduct safety-related walks/audits, share feedback with store and AP leadership on safety observations, and proactively react to safety incidents involving guests or associates.
  • Security Desk Support: Work at the security desk to aid in the safe check-in/out of associates for their shifts, monitor store cameras (entrance, exit, BOH) for activity, greet and engage associates as they arrive and depart, and assist the store Administrative Assistant with answering phones, checking voicemail, answering associate inquiries, device check-in/out, and documenting necessary reports.
Requirements:
  • 1+ year of customer experience in a retail or customer-facing setting
  • Flexible availability (nights/weekends)
  • Excellent customer service skills - including written and verbal communication
  • Knowledge of Google Systems including email, Google Sheets, and other Google platforms
  • Ability to stand for long periods of time
  • Ability to lift up to 15 pounds

Wayfair is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve. If you are passionate about delivering exceptional customer experiences and have a strong commitment to safety and security, we encourage you to apply for this exciting opportunity.

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