Asset Protection Host

We are seeking a highly skilled and detail-oriented Asset Protection Host to join our team at Wayfair. As an Asset Protection Host, you will play a critical role in maintaining the highest levels of safety and security for our associates and customers. This is a unique opportunity to join a rapidly growing company and contribute to the success of our retail operations.

• Provide exceptional customer service and greet customers at the front door(s) during business operating hours.
• Identify and communicate any safety-related concerns on the sales floor or back of house, and share feedback with store and AP leadership.
• Work at the security desk to aid in the safe check-in/out of associates for their shifts, and monitor store cameras for activity.
• Assist the store Administrative Assistant with answering phones, checking voicemail, and documenting necessary reports.
• Respond to associate/customer injuries and incidents as needed, and log and record incidents reported to the Security AP desk.

• 1+ year of customer experience in a retail or customer-facing setting.
• Flexible availability (nights/weekends).
• Excellent customer service skills, including written and verbal communication.
• Knowledge of Google Systems, including email, Google Sheets, and other Google platforms.
• Ability to stand for long periods of time and lift up to 15 pounds.