Student Accounts Specialist

1 week ago


Albany, New York, United States Excelsior Collage Full time
Student Accounts Specialist Job Description

The Student Accounts Specialist plays a vital role in ensuring the smooth operation of student financial transactions at Excelsior College. This position requires a high level of accuracy, attention to detail, and excellent customer service skills.

Key Responsibilities:
  • Payment Processing: Process payments, including cash, checks, credit cards, and electronic payments, and reconcile them against student accounts.
  • Collections and Customer Service: Assist students and families with overdue accounts and provide excellent customer service and support.
  • Account Reconciliation: Regularly reconcile student accounts with the general ledger and identify and resolve discrepancies promptly.
  • Financial Aid Coordination: Work with the financial aid office to ensure accurate posting of financial aid awards to student accounts.
  • Payment Plans: Assist in the setup and management of payment plans for students and ensure payment plan terms are clearly communicated and adhered to.
  • Policy Compliance: Ensure all processes comply with institutional policies, as well as state and federal regulations.
Requirements:
  • An earned Associate's degree from a regionally accredited university.
  • At least 1 year of experience in accounting, finance, or a related field, preferably within higher education institutions.
  • Proficient in Microsoft Office Suite, particularly Excel.
  • Excellent customer service and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • High level of accuracy and attention to detail.
  • Ability to handle sensitive information confidentially.
  • Strong organizational and time management skills.


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