Automotive Service Specialist

2 weeks ago

Saint Cloud, Minnesota, United States Miller Auto Plaza Full time

Position Overview:

The Automotive Service Specialist is vital to ensuring customer satisfaction and the ongoing success of Miller Auto Plaza. This role leverages technical knowledge and experience to identify various automotive issues and efficiently execute repairs.

Key Responsibilities:

- Collaborate and communicate effectively with team members across departments.
- Prepare estimates for vehicle repair costs.
- Fix damaged or worn mechanical parts.
- Keep accurate records of repairs and services performed.
- Install automotive components and systems.
- Address electrical wiring, circuits, and fixture repairs.
- Adhere to safety protocols, policies, and procedures consistently.
- Maintain a clean and organized workspace, free from debris.
- Perform additional tasks as assigned by management.
- Understand and comply with all relevant federal, state, and local regulations affecting repair operations, including hazardous waste disposal and safety standards.
- Report any compliance issues to management.

Qualifications:

- Professional appearance and demeanor at all times.
- Valid driver's license with a clean driving record.
- High school diploma or equivalent is required.
- Automotive education is preferred.
- 2-3 years of relevant experience is preferred.
- Strong organizational and time management skills.
- Excellent verbal and written communication abilities.
- Strong listening skills.
- Familiarity with customer service principles and practices.
- Proficient in relevant computer applications.
- Comprehensive product knowledge.

Expectations:

- Demonstrate exceptional customer service practices.
- Prioritize tasks effectively.
- Embody the values of Miller Auto Plaza.
- Manage time efficiently.

Mission and Values:

- Deliver a Five Star Experience by serving customers, employees, and colleagues.
- Integrity: Build trust with customers and employees through professionalism and honesty.
- Respect: Treat customers and employees with dignity and respect, following the Golden Rule.
- Empathy: Approach situations with sensitivity and compassion for customers and employees.
- Teamwork: Recognize the value of all contributions, understanding that a cohesive team enhances customer experiences.
- Excellence: Strive to exceed expectations through superior training, performance, and communication.

Physical Requirements:

- Light work: Frequently exerting up to 20 pounds of force, with occasional heavier lifting.
- Medium work: Occasionally exerting up to 50 pounds of force.
- Heavy work: Occasionally exerting up to 100 pounds of force.

Essential Physical Activities:

- Involves pulling, lifting, grasping, repetitive motions, and various physical activities including standing, walking, and pushing.

Equipment and Tools:

- Utilize phones, computers, fax machines, copiers, scanners, hoists, hand tools, power tools, and various cleaning equipment.

Working Conditions:

- Exposure to noise, extreme temperatures, and wet/humid environments.

Hazards:

- Potential exposure to mechanical, electrical, chemical, and other workplace hazards.

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