Patient Access Coordinator

4 days ago


Marietta, Georgia, United States Resurgens Orthopaedics Full time

**Job Summary**

The Patient Access Representative is a vital member of the Resurgens Orthopaedics team, responsible for ensuring seamless patient registration, insurance verification, and billing processes. This role requires exceptional communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

**Key Responsibilities:**

  • Provide top-notch customer service to patients, families, and healthcare professionals, responding promptly to inquiries and resolving issues in a timely manner.
  • Verify patient insurance coverage and benefits, ensuring accurate eligibility for treatment and services.
  • Collect patient co-payments and balances, maintaining accurate records and communicating with patients regarding outstanding amounts.
  • Collaborate with the Care Coordination Manager to meet departmental goals and productivity standards.
  • Assist patients with completing paperwork, answering questions, and addressing concerns related to insurance, billing, or medical records.
  • Support colleagues and cross-train as needed to meet the needs of the clinic.

**Requirements:**

  • High School Diploma or equivalent required; 2 years of medical office or customer service experience preferred.
  • Excellent computer and 10-key skills, with proficiency in Word and Excel systems.
  • Exceptional interpersonal and communication skills, with the ability to maintain quality control standards.
  • Ability to work under pressure, prioritize tasks, and meet deadlines.
  • Familiarity with Electronic Health Record (EHR) systems and knowledge of HIPAA and OSHA requirements.

**Physical and Mental Demands:**

  • Prolonged periods of sitting at a desk and working on a computer.
  • Ability to work well under pressure and maintain a calm demeanor in fast-paced environments.
  • Excellent communication and interpersonal skills, with the ability to read, understand, and follow oral and written instructions.


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