Patient Access Coordinator

3 days ago


Marietta, Georgia, United States Resurgens Orthopaedics Full time
Job Summary

Resurgens Orthopaedics is seeking a highly skilled Patient Access Representative to join our team. As a Patient Access Representative, you will be responsible for ensuring a seamless registration process for our patients, verifying insurance coverage, and collecting patient payments.

Key Responsibilities
  • Registration and Insurance Verification: Verify patient insurance coverage and ensure accurate eligibility for treatment.
  • Patient Collections: Collect patient co-pays and balances in a timely and professional manner.
  • Customer Service: Provide excellent customer service to internal and external customers, responding to requests and inquiries in a prompt and courteous manner.
  • Departmental Goals and Productivity: Maintain departmental goals and productivity parameters as set forth by the Care Coordination Manager.
  • Support and Collaboration: Assist patients with filling out paperwork, answer questions or concerns regarding insurance or balances, and cover co-workers as needed.
Requirements
  • Education: High School Diploma or GED required.
  • Experience: 2 years of medical office or customer service experience preferred.
  • Skills: Excellent computer/10-key skills, knowledge of Word and Excel systems, and excellent interpersonal communication skills and customer service skills.
  • Physical and Mental Requirements: Prolonged periods of sitting at a desk and working on a computer, ability to work well under pressure, and ability to read, understand and follow oral and written instruction.


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