Customer Service Representative

4 weeks ago

Washington, Washington, D.C., United States Good Company Doughnuts & Cafe Full time

We are seeking a skilled Customer Service Representative to join our team at Good Company Doughnuts & Cafe. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer experiences while executing our Specialty Coffee and Beverage Programs.

Key Responsibilities:

  • Maintain a clean and hygienic work environment, including blenders, beverage machinery, tables, shelves, floors, tools, and implements.
  • Articulately describe the tasting notes of all specialty beverages to customers.
  • Master Point of Sale and other applications.
  • Ensure all food and drink meet food safety and quality standards and prevent cross-contamination.
  • Check product quality and maintain FIFO (first in, first out) and notify supervisor of non-conformance.
  • Receive and help put away inventory items, such as paper goods, coffee, milk, etc.
  • Remove trash and recycling materials as needed and ensure proper disposal in dumpsters.
  • Work with team to complete weekly/monthly cleaning and maintenance schedules of beverage-related equipment.
  • Strictly adhere to food safety laws and standards.

Requirements:

  • Ability to stand for long periods - you will be standing/walking most of your shift (up to 10 hours).
  • Fluency to read and communicate in English.

About Us:

Good Company Doughnuts and Cafe is a gourmet doughnut shop and casual neighborhood restaurant obsessed with artisan, hand-cut doughnuts; great food; We're known for amazing food, beverages, and excellent customer service; Our customers line up on weekends for our extraordinary experience and high-quality offerings.

We love it and take pride in offering the best quality coffee available. On the other hand, Coffee is about community, and we try not to take things too seriously... we have a fun and balanced approach with opportunities to be creative and have some fun and build relationships.

Our job at the cafe is to provide a place where people can get the food and drink they love and have some friendly personal interactions.

We are looking forward to receiving your application and resume.

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