Daily Fulfillment and Support Coordinator

1 week ago


Pasadena, California, United States Hobbywing North America Full time
Job Details

We are seeking a Daily Fulfillment and Support Coordinator to join our team at Hobbywing North America. As a key member of our operations team, you will be responsible for providing daily fulfillment and customer support services, ensuring timely resolution of issues and excellent customer satisfaction.

About the Role

The successful candidate will have a strong background in customer service, with excellent communication skills, attention to detail, and problem-solving abilities. You will work closely with our customer support team to ensure that customer issues are resolved promptly and professionally.

Key Responsibilities

  • To provide daily fulfillment and customer support services, ensuring timely resolution of issues and excellent customer satisfaction.
  • To work closely with cross-functional teams to drive business growth, improve processes, and enhance overall customer experience.
  • To develop and maintain strong relationships with customers, stakeholders, and internal teams to promote a culture of excellence and teamwork.

Requirements

  • A positive, enthusiastic, and passionate personality with excellent communication skills and attention to detail.
  • Strong technical knowledge of RC industry principles and concepts, preferably with experience working on remote control systems.
  • Able to convey complex technical information in a clear, concise manner to both technical and non-technical audiences.
  • Strong problem-solving skills with the ability to work independently and as part of a team to resolve issues.

Compensation and Benefits

  • A competitive salary of $55,000 per year, reflecting our commitment to fair compensation and professional growth.
  • A comprehensive benefits package, including medical, dental, and vision coverage, retirement plan, and paid time off.
  • Opportunities for career advancement, professional development, and skill enhancement.


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