Experienced Garage Door Service Technician Wanted
4 days ago
We are a reputable and customer-focused garage door service company located in Katy and serving surrounding areas. Our team is dedicated to providing exceptional service and support to our customers.
Job SummaryWe are seeking an experienced and skilled Garage Door Service Technician to join our team. As a Service Technician, you will be responsible for meeting with customers, diagnosing garage door or opener issues, presenting repair options, closing sales, and completing work.
Key Responsibilities:- Customer Engagement: Intentionally follow our proven method of customer engagement to increase job conversions and complete sales.
- Issue Assessment: Accurately assess garage door/opener issues to determine appropriate resolutions.
- Communication: Articulately discuss in detail your discoveries with the customer to build customer confidence and company/tech credibility.
- Repair and Installation: Conscientiously perform repairs/installs with attention to detail to optimize the customer experience and exceed expectations.
- Inventory Management: Regularly pick up parts as needed or off-load deliveries to maintain stock levels at the warehouse.
- Professional Development: Enthusiastically participate in regular meetings and trainings to continuously improve your knowledge and skills.
- Experience: 1-2 years of garage door experience – Some experience is required.
- Sales Experience: You are able to handle objections to convert the sale.
- Communication Skills: Excellent communication skills – Explain details to customers as well as the team/manager/office.
- Rapport Building: People think you are friendly, outgoing, and easy to talk to. People like to do business with those they feel they can trust.
- Teachability: Must be teachable, eager, and able to learn and implement new processes.
- Tech-Friendliness: Easily reachable by text/call during and outside business hours. Adaptable to learning new software.
- Professionalism: You conduct yourself professionally in appearance, attire, language, and attitude.
- Sense of Humor: A sense of humor builds bridges and smooths rough terrain.
- Desire to Help Others: Outside of collecting a paycheck, you like people and want to help them.
- Clean Driving Record: Must have a clean driving record.
- Background Check and Drug Screening: Must pass a background check and a drug screening. Regular and random drug screenings will be conducted.
- Tools: Must provide your own tools.
- Language: Must speak English fluently.
- Work Schedule: Must be able to work alternating shifts.
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