Service Sales Director Commercial

4 days ago


Rowland Heights, California, United States Bank of Montreal Full time

Job Summary:

As a Service Sales Director Commercial at Bank of Montreal, you will be responsible for guiding and directing employees to deliver exceptional service to customers and prospects. You will understand customer needs to provide sales and service in their best interests.

Key Responsibilities:

  • Advises customers on products and strategies that meet their financial objectives.
  • Supports sales and customer service activities to meet strategic customer experience and profitability goals.
  • Ensures alignment between values and behavior that fosters diversity and inclusion.
  • Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
  • Generates leads to build and maintain customer relationships.
  • Supports the Bank's community involvement and participates in community activities.
  • Resolves customer-related issues using knowledge of bank services, products, and processes.
  • Provides input into area business and market plans to optimize new and existing business opportunities.
  • Maintains current knowledge of personal banking and credit card industries, practices, and trends.

Requirements:

  • Typically between 3 years of relevant experience and a post-secondary degree in a related field of study.
  • Basic banking or customer service/sales experience.
  • Previous supervisory or management experience preferred.
  • General knowledge of retail banking products and services.
  • General knowledge of applicable regulations, audit standards, and related policies, procedures, and directives.

What We Offer:

BMO Financial Group offers a total compensation package that includes performance-based incentives, discretionary bonuses, and other perks and rewards. We also offer health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.



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