Claim Representative Trainee, Outside Property Specialist

2 weeks ago


Alpharetta, United States Travelers Insurance Full time
About the Role

We are seeking a highly motivated and detail-oriented Claim Representative Trainee to join our team at Travelers Insurance. As a key member of our claims team, you will be responsible for investigating, evaluating, and resolving property claims in a timely and professional manner.

Key Responsibilities
  • Investigate and evaluate property claims, including determining coverage, damages, and liability
  • Establish accurate scope of damages and utilize as a basis for written estimates and/or computer-assisted estimates
  • Utilize innovative technologies to streamline the claims process
  • Negotiate and convey claim settlements within authority limits
  • Write denial letters, Reservation of Rights, and other complex correspondence
  • Properly assess extent of damages and manage damages through proper usage of cost evaluation tools
  • Meet all quality standards and expectations in accordance with the Knowledge Guides
  • Manage file inventory to ensure timely resolution of cases
  • Handle files in compliance with state regulations, where applicable
  • Provide excellent customer service to meet the needs of the insured, agent, and all other internal and external customers/business partners
Requirements
  • Bachelor's Degree preferred or a minimum of two years of work or customer service-related experience
  • Demonstrated ownership attitude and customer-centric response to all assigned tasks
  • Verbal and written communication skills
  • Attention to detail ensuring accuracy
  • Ability to work in a high-volume, fast-paced environment managing multiple priorities
  • Analytical thinking
  • Judgment/decision-making
  • Valid driver's license required
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • A comprehensive wellness program
  • A matching gift and volunteer rewards program
About Travelers Insurance

Travelers Insurance is a leading provider of property casualty insurance and risk management solutions. We are committed to delivering exceptional service and value to our customers, agents, and employees. Our company culture is built on a foundation of innovation, collaboration, and a passion for excellence.



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