Major Accounts Specialist

5 days ago

Coppell, Texas, United States Toyota Industries Commercial Finance Full time
Job Title: Major Accounts Specialist

About the Role:

The Major Accounts Specialist is a key member of the Toyota Industries Commercial Finance team, responsible for the monthly maintenance, proactive account management, and problem-solving for the largest and most complex customer accounts in Commercial Finance (CF) portfolio.

Key Responsibilities:

  • Maintain delinquency at or below the scorecard objective for Major Accounts, ensuring the financial status of customer accounts remains current.
  • Work with the assigned Account Analyst to perform monthly reconciliations, identify variances, and follow up with customers to collect past due amounts or issue refunds.
  • Deliver a high level of customer care by providing informed account status updates through regular customer communication.
  • Lead customer-facing and stakeholder conference calls to facilitate communication and develop strategies and solutions for managing complex accounts.
  • Identify and implement billing changes to better align with customer invoicing requirements and payment practices.
  • Monitor and review portfolio changes, including billing setup for new units, pending maturities, recent terminations, and lease transfers to ensure alignment to customer needs.
  • Prepare and submit financial change and master data requests, and liaise with other departments for processing of any adjustments.
  • Work with customers to identify opportunities to streamline the billing, customer remittance, and payment application processes.
  • Manage the resolution of escalated matters by developing solutions consistent with company initiatives and objectives.
  • Interact with third-party vendors to achieve business objectives.
  • Identify the root causes of billing and payment application variances or other customer account issues and resolve them using SAP reports and other available tools and resources.

Requirements:

  • Intermediate proficiency with Microsoft Excel is required; advanced proficiency is preferred.
  • Intermediate proficiency with Microsoft Word, and PowerPoint is required; intermediate proficiency with Microsoft Access is preferred.
  • SAP knowledge is preferred.
  • Related work experience in financial analysis, accounting (A/R and A/P) is required.
  • Minimum 2 years of Commercial Finance experience preferred.
  • Minimum of 2 years customer interaction experience preferred.

Education:

  • BA/BS in business is preferred.

Job Competencies:

  • Customer First: Demonstrate a consistent passion to exceed internal and external customer expectations.
  • One TICF: Foster a One TICF mindset, operating with a broad view of the organization, understanding how your role impacts others within the organization.
  • Mindset of Continuous Improvement: Challenge self and others to continuously look for ways to improve TICF business processes and deliver value to the customer.
  • Demonstrate Inclusive Behaviors: Foster an inclusive environment where everyone can thrive and feels welcomed, valued, respected, and heard.
  • Learn, Grow, Develop: Continuous improvement of yourself and others.

About Toyota Industries Commercial Finance:

We are an equal opportunity employer, committed to creating an inclusive environment where everyone can thrive and feels welcomed, valued, respected, and heard.

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