Catering Operations Manager

2 weeks ago


Elon, United States Aramark Full time
Job Overview

The Catering Services Director is a key leadership role responsible for overseeing the entire catering operation across multiple units or in a large account. This position requires a strategic thinker who can plan and lead the catering team to deliver exceptional results.

Key Responsibilities
  • Coordinate total catering operations, including booking events, supervising teams, developing menus, pricing, hiring, and departmental administration.
  • Be responsible for all aspects of preparation, service, and cleanup for multiple catering operations.
  • Develop and implement catering solutions to meet customers' needs.
  • Develop and maintain effective client and customer rapport.
  • Develop and implement an annual comprehensive marketing plan for catering, including collateral, sales strategies, and marketing budgets.
  • Establish and implement service and presentation standards for all catering operations, ensuring compliance and consistency.
  • Implement new services to support base business growth and client retentions.
  • Stay ahead of and advise clients, customers, and staff on current catering trends and products.
  • Facilitate the delivery of prepared food built from banquet event orders.
  • Participate in sales process and negotiations of contracts and assist clients in planning special events.
  • Train and lead catering employees to ensure catering standards are followed.
  • Responsible for setting and delivering sales, food, and labor targets.
  • Responsible for execution of catering events of varied size and scope, including staffing and management.
  • Responsible for components accounting functions, including accurate reporting of all catering-related revenue, expenses, and receivables.
  • Ensure compliance with all food, occupational, and environmental safety policies.
Requirements

This role requires at least 4 years of experience, with 1-3 years in a management role. Previous experience in events and catering is essential. A Bachelor's degree or equivalent experience is required. Strong communication skills are necessary, and the ability to work event-based hours is a must. Food Handlers and Alcohol Service Certifications are also required.

This role may have physical demands, including lifting, bending, pushing, pulling, and/or extended walking and standing. Uniforms and/or Personal Protective Equipment (PPE) may be required.



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