Lead Teller Supervisor
1 week ago
ABOUT THE ORGANIZATION:
At Navigant Credit Union, we are dedicated to enhancing the financial health of the families, businesses, and communities we serve. Since our inception in 1915, we have grown to manage over $3 billion in assets while upholding our commitment to community-driven values.
Recognized as "Rhode Island's Best Place to Work" by the Providence Business News, we prioritize our Core Values of Leadership, Unity, Caring, and Integrity, which guide our operations and employee interactions.
We are committed to investing in our workforce and exceeding member expectations, offering exceptional opportunities for professional growth, competitive salaries, and a comprehensive benefits package that includes health and dental coverage, a robust 401(k) plan with employer matching, tuition reimbursement, and paid volunteer days.
ROLE SUMMARY:
In this position, you will provide guidance and support to the Teller team under general supervision, adhering to established policies and procedures. Your role will focus on delivering outstanding customer service that aligns with our core values and mission. You will oversee sales and service initiatives, ensuring that objectives are communicated, achieved, and continuously improved.
KEY RESPONSIBILITIES:
- Ensure compliance with the Credit Union Security Plan.
- Assist the Head Teller with daily operations, including report reviews, ATM transactions, cash shipments, and branch closing procedures.
- Supervise Teller staff, manage schedules, address inquiries, and delegate tasks as necessary.
- Authorize teller transactions within established policies.
- Resolve escalated member issues related to Teller services.
- Conduct regular audits, including card stock inventory and surprise cash/check audits.
- Prepare daily and monthly reports on teller performance and discrepancies.
- Perform both operational and sales-oriented teller transactions.
- Open new member accounts and provide comprehensive information about Credit Union products and services.
- Maintain existing member accounts, handling updates and transactions as needed.
- Evaluate teller performance through quarterly assessments and provide coaching.
- Assist in performance management and employee evaluations, providing input to the Head Teller and Branch Management.
- Process and manage Consumer Loans offered by the Credit Union.
QUALIFICATIONS:
Education:
High school diploma or equivalent (GED) is required.
Experience and Skills:
- Preferred: Minimum of 3 years of experience in a similar role, with a solid understanding of Credit Union policies and procedures.
- Strong verbal, written, and interpersonal communication skills, with a focus on customer service and sales.
- Excellent organizational, analytical, and problem-solving abilities.
- Proficient in Microsoft Office applications and comfortable using standard office equipment.
- Ability to work effectively in a financial institution environment and lift up to 25 lbs.
WORK ENVIRONMENT:
This role requires frequent standing and walking, as well as effective communication skills for interaction with members and staff. You will be expected to manage stress positively and foster a collaborative work environment.
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