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Customer Service Supervisor

2 months ago

Greenwich, Connecticut, United States Whole Foods Market Full time
Job Summary

We are seeking a highly skilled Customer Service Supervisor to join our team at Whole Foods Market. As a key member of our operations team, you will be responsible for leading the Customer Service and E-Commerce programs, ensuring seamless execution of daily operations, and driving business growth.

Key Responsibilities
  • Customer Experience: Deliver exceptional customer service, ensuring a positive experience for all customers, both in-store and online.
  • Operations Management: Establish clear expectations for balancing in-store customer service and online order completion, monitoring customer flow, and assigning tasks to ensure efficient execution.
  • Team Leadership: Foster a positive team environment, develop and motivate Team Members, and promote a culture of outstanding teamwork and mutual respect.
  • Process Improvement: Identify opportunities for process improvement, implement changes, and ensure compliance with regulatory rules and standards.
  • Communication: Consistently communicate and model Whole Foods Market's core values, leadership principles, and goals.
Requirements
  • 12+ months retail experience
  • Ability to lift 50 lbs.
  • Ability to work in a fast-paced environment, standing/walking 6-8 hours in an 8-hour workday
  • Strong analysis skills, excellent interpersonal and customer relationship skills
  • Proficient with operations-related applications
What We Offer

Whole Foods Market offers a competitive hourly wage, commensurate with experience, and a comprehensive benefits package, including health insurance, retirement plan benefits, and paid time off.