Guest Experience Host

3 weeks ago


Miami, Florida, United States EAST Miami Full time

Job Responsibilities:

We're looking for a highly skilled and experienced Guest Experience Overnight Host to join our team at EAST Miami.

In this role, you'll be responsible for welcoming guests immediately with a friendly and sincere welcome, using a positive and clear speaking voice, listening to and understanding requests, responding with appropriate actions, and providing accurate information such as outlet hours and local attractions.

You'll also be responsible for organizing, confirming, processing, and conducting all guest check-ins/check-outs, room reservations, requests, changes, and cancellations, as well as running and reviewing daily reports/logs, handling all guest complaints and inquiries in a courteous and efficient manner, and being responsible for all aspects of the night audit process.

The ideal candidate will have a minimum 1-year relevant experience at a comparable quality property, strong interpersonal and communications skills, and an excellent command of both written and spoken English. Estimated Salary: $45,000 - $65,000 per year



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