Information Technology Specialist

4 weeks ago


Sacramento, California, United States Department of Education Full time

Job Summary

The Information Technology Specialist I (ITS-I) serves as a software developer supporting the California Department of Education's (CDE) ServiceNow applications and services. This role is part of the Technology Services Division's (TSD) Technical Operations and Support Office, under the direction of the Information Technology Manager I.

Key Responsibilities

  • Design, develop, operate, and maintain software systems within the Software Engineering domain.
  • Act as a lead software developer and subject matter expert on ServiceNow related development projects.
  • Develop ServiceNow workflow solutions using ServiceNow's toolstack.
  • Collaborate with colleagues to develop, enhance, and automate software processes.
  • Provide defect resolution and address bugs and issues with existing and new ServiceNow applications.
  • Lead collaborative sessions with technical and non-technical colleagues, business clients, and stakeholders.
  • Regularly attend project meetings and provide status on activities and deliverables.
  • Design ServiceNow applications based on user stories and requirements gathered by business analysts.
  • Work on ServiceNow related software development projects using Scrum or other Agile frameworks.
  • Generate and break down user stories and requirements into tasks of appropriate size.
  • Maintain and administer application and module access for ServiceNow users.
  • Monitor health, usage, and overall compliance of the ServiceNow platform.
  • Perform root-cause analysis of reported system issues, errors, and bugs, and recommend corrective actions.

Working Conditions

This is a hybrid position, headquartered in Sacramento, and may be eligible for a hybrid telework schedule for eligible applicants residing in California.

Special Requirements

Individuals must have taken and passed an examination to obtain list eligibility for the classification in order to apply.



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