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Lead Branch Manager
2 months ago
About this Role:
Wells Fargo Bank is seeking a highly skilled and experienced Branch Manager to lead our National Branch Network team in Consumer, Small and Business Banking. As a Branch Manager, you will be responsible for leading, managing, and developing a diverse team of direct and indirect reports, creating a culture that fosters engagement and generates commitment and accountability to business outcomes.
Key Responsibilities:
- Coach, develop, and build a high-performing team to execute on business strategies, achieve results, and drive growth of the business.
- Resolve low to moderately complex issues regarding the customer and employee experience, risk, and growth of the team and the business to meet Branch Network business objectives.
- Identify opportunities for making banking easier for customers through education and demonstration of available digital options to support adoption and customer convenience.
- Lead the branch while engaging stakeholders, peers, and internal partners in collaborating and building strong partnerships to deliver a customer-centric experience.
- Mentor and guide talent development of direct reports and assist in hiring talent.
Requirements:
- 4+ years of banking, financial services, or Branch Network experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- 2+ years of leadership experience.
Preferred Qualifications:
- Management experience including hiring, coaching, and developing direct reports.
- Ability to build and inspire a team where adaptability, collaboration, and accountability to performance are critical to success.
- Ability to analyze performance, understand strengths and opportunities, and execute a plan that empowers employees to achieve business objectives.
- Exercise independent judgment and critical thinking skills to manage time, prioritize, and delegate tasks in a complex, fast-paced environment.
- Experience and knowledge in coaching across customer segments, including affluent, high net worth, and small business.
- Experience building and maintaining effective relationships with customers, internal partners, and within the community.
- Extensive experience in asking questions and identifying complex financial needs in order to provide relevant options to customers.
- Ability to lead a team to influence, educate, and connect customers to technology and share the value of digital banking.
- Knowledge and understanding of banking industry laws and regulations, compliance controls, risk management, and loss prevention.
- Ability to interact with integrity and professionalism with customers and employees.
- Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting, or military experience working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
