Corporate Travel Consultant

4 days ago

Phoenix, Arizona, United States ADTRAV Travel Management Full time
Job Title: Corporate International/Complex Travel Consultant

We are seeking a highly skilled and experienced Corporate International/Complex Travel Consultant to join our team at ADTRAV Travel Management. As a key member of our team, you will be responsible for managing all aspects of corporate travel for our clients, including booking and issuing domestic and international airline itineraries, hotel reservations, and car and train reservations.

Key Responsibilities:
  • Manage client relationships and provide exceptional customer service through multiple communication channels.
  • Book and issue domestic and international airline itineraries, hotel reservations, and car and train reservations through a GDS system.
  • Maintain accurate and up-to-date account knowledge to assist clients efficiently.
  • Check queues daily to ensure accuracy and completeness of issued tickets.
  • Implement and maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals.
  • Provide travel expertise to clients and offer quotes for international travel, breaking down rules to identify restrictions or non-refundable items.
  • Meet key performance indicators (KPIs) outlined by management, including productivity, transactions, and attendance.
  • Communicate with airlines on flight changes, seating, and upgrades, and provide updates to clients as needed.
  • Follow ADTRAV policies, procedures, and approved workflows for servicing travelers.
  • Provide excellent customer service in every interaction with travelers, showing empathy and identifying and solving traveler issues.
  • Communicate effectively with other agents and employees to solve problems, gather information, and service travelers.
  • Become knowledgeable in ADTRAV's industry and customer base.
  • Participate in ongoing training to continuously build knowledge and skills in the industry.
  • Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients.
Requirements:
  • High school diploma or equivalent required.
  • At least 2 years of experience booking domestic and international travel, with complex international experience a plus.
  • Experience using a GDS System, with Sabre required and Amadeus a plus.
  • Highly knowledgeable of city, airline, hotel, and car rental codes.
  • Understanding of federal travel regulations, Fly America Act, and Open Skies Agreement.
  • Strong computer and typing skills, including the ability to navigate quickly between programs and use shortcut keys.
  • Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time.
  • Ability to consistently deliver excellent customer service, internally and externally.
  • Experience with Microsoft Office suite (Outlook, Word, Excel).
  • Excellent English written and verbal communication skills.
  • Excellent listening skills, able to listen to and respond to traveler needs and clarify as needed.
  • Strong attention to detail with emphasis on accuracy and quality.
  • Highly self-motivated and able to manage multiple priorities simultaneously and complete tasks with minimal supervision.
  • Strong organizational and problem-solving abilities.
  • Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed.
  • Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively.
  • Ability to work remotely and meet the company home-office requirements.
  • Able to sit and work at a computer for extended periods of time, without leaving the work area.
  • Able to maintain confidentiality of company and client information.
  • Able to work a schedule that falls between Monday-Friday, 7am-7pm CT, and work some weekends as needed.
  • Able to successfully pass a credit, criminal, and/or employment reference background check.

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