Student Accounts Specialist

1 month ago

Portland, Oregon, United States American College of Healthcare Sciences Full time
About American College of Healthcare Sciences

American College of Healthcare Sciences (ACHS) is a leading institution in holistic health distance education, accredited by the Distance Education Accrediting Commission (DEAC). We specialize in online graduate and undergraduate degrees, diplomas, certificates, and micro-credentials in integrative medicine fields.

Job Title: Student Accounts Specialist

This role supports our students' financial wellness as they invest in their health and wellness education. The Student Accounts Specialist is responsible for processing and managing student payments, including payments from private and federal funding sources, credit card payments, daily deposits, financial reporting, past due balance outreach to students and customers, and other accounts payable and accounts receivable responsibilities.

Key Responsibilities:
  • Provide exceptional customer service and timely responses to student inquiries via phone, email, and text.
  • Maintain knowledge of tuition and fees as well as refund policies to accurately address student inquiries.
  • Maintain and update student records in ACHS systems, including CRM, accounting system, and student information system.
  • Process and apply student payments from all funding sources received online, by mail, and by phone.
  • Manage 3rd party tuition assistance payments, including follow-up with organizations.
  • Import payments and invoicing to the accounting system and process daily credit card and check deposits, including batch reconciliation and documentation.
  • Calculate and process account adjustments, including student refunds, Title IV refunds, stipends, product replacements, and scholarships.
  • Establish and audit student payment plans to ensure accurate charges and timely postings.
  • Perform collections outreach to students with past due accounts to develop payment plans and resolve delinquent accounts.
  • Ensure compliance by processing all student transactions within the required regulatory timeframe.
  • Complete weekly and monthly reports, including account aging, A/R reconciliation, credit balance reports, statement processing, and verification of posted transactions.
Accounts Payable Responsibilities:
  • Audit and enter vendor invoices; verify pricing, terms, and other information and conduct vendor outreach as needed.
  • Process weekly vendor payments, including generating a schedule of bills to pay, collecting and reviewing open invoices, and ensuring proper documentation.
  • Complete monthly bank account reconciliations.
  • Collect credit card receipts, categorize charges correctly in the accounting system, and complete monthly credit card reconciliations.
Requirements:
  • Some College in Accounting, Business Management or Finance, Bachelor's degree preferred.
  • Strong leadership and communication skills, both oral and written, with a minimum of 2 years of finance and accounting experience, preferable in an educational setting.
  • Proficient Macintosh computer skills including Excel, Word, and Google Docs/Sheets.
  • Ability to deal with highly confidential and sensitive information.
  • Exemplary interpersonal/customer service skills.
Work Environment:

This role can be completed remotely or in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.

Benefits:
  • Eligible for Medical, Dental, and Vision insurance.
  • Dental and Vision covered at 100%; Medical covered at 90%
  • Disability and Life insurance plans available.
Other Benefits:
  • Education Benefit Program.
  • Paid Parental Leave.
  • 401(k) plan with institution match after one year of employment.
Position Status:
  • Classification: Non-Exempt, Full-time.
  • Reports To: Business Office Coordinator.
  • Expected Schedule: Monday to Friday, 8:30-5:30 PST.

ACHS is an equal opportunity employer and is committed to equal treatment for all qualified individuals. We do not discriminate nor will we tolerate discrimination against any person because of age, gender, gender identity, color, race, national origin, religion, sex, sexual orientation, marital status, disability, veteran status, or any other class protected by law.

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