Shift Leader
4 days ago
We are seeking a highly motivated and experienced Shift Leader to join our team at Excel Fitness. As a Shift Leader, you will be responsible for supervising and leading a team of employees during assigned work shifts, ensuring compliance with company policies and objectives.
Key Responsibilities- Assist the General Manager and Assistant Manager in implementing strategies to attract and retain customers based on our company's core values.
- Utilize performance tracking tools to ensure team members meet company metric expectations.
- Supervise and motivate staff to perform to their best abilities during assigned work shifts.
- Monitor and maintain club cleanliness and atmosphere.
- Identify training needs and report findings to club management.
- Conduct regular audits to ensure the store is presentable and meets company standards.
- Communicate with members and provide exceptional customer service.
- Perform daily club inspections and assign cleaning tasks as needed.
- Audit club inventory and communicate with GM and Assistant Manager on recommendations for inventory orders.
- May be responsible for overseeing club operations and staff when the General Manager/Assistant Manager is off or unavailable.
- Must be at least 18 years of age or older.
- High school diploma or equivalent required.
- Proven ability to lead, encourage, develop, and supervise the work of others.
- Familiarity with company mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
- Demonstrated ability, confidence, and leadership to manage a team.
- Excellent communication skills with internal and external customers.
- Team-oriented, motivated, and well-organized.
- Ability to think critically and evaluate solutions to problems proactively.
- Free Planet Fitness Black Card Membership.
- Employee Assistance Program (EAP) for free and confidential access to counseling resources.
- Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits.
This job operates in a fitness club environment and requires the ability to work in a fast-paced environment with frequent customer interactions.
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Regularly required to talk or hear.
- Frequently required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms.
- Occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl.
- Frequently lift and move up to 25 pounds and occasionally lift and move objects up to 75 pounds.
This is a full-time, non-exempt position. A non-exempt employee is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA.
Days and hours of work can be expected to be between 30-40 hours per week. Depending on which club schedule is operated at the location, the shift will typically occur during a weekday late afternoon between 2pm and 10pm or during the weekend between 7am and 7pm.
This position may work outside of regularly scheduled shift hours to include mornings, evenings, weekends, and overnight as required. These hours are subject to change at any time dependent on business needs.
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