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Retail Property Manager

2 months ago

Los Angeles, California, United States Bentall Kennedy Full time

Job Summary

The General Manager will be responsible for overseeing all aspects of the shopping centre, including tenant relations, operations, financial performance, and overall planning to ensure assets are managed to meet client needs.

Key Responsibilities

  • Responsible for revenue, expenses, and capital costs of the properties, including preparing, reviewing, and operating within an approved budget.
  • Analyzes monthly financial statements for inclusion in standard management reports.
  • Ensures tenant billings, year-end adjustments are accurate and completed in a timely fashion.
  • Ensures that accounts receivable are collected in a timely manner in keeping with company and property goals.

Leadership and Collaboration

  • Interacts and effectively communicates directly with Asset Manager/Owner Representatives on financial performance, property operations, staffing, and tenant relations.
  • Ensures the efficient maintenance and repair of properties, including managing cleaning, snow removal, landscape, and security contracts, risk management, etc.
  • Ensures excellent tenant/owner relations through personal contact, development of tenant retention plans, and excellent customer service.
  • Develops and maintains appropriate relationships with town or city authorities as well as local community and charity groups.

Marketing and Tenant Promotions

  • Responsible for the management and implementation of marketing and tenant promotions.
  • Works cooperatively with Leasing Representative to ensure budgeted leasing projections are achieved.

Team Leadership

  • Provides team leadership for onsite staff, giving clear and concise direction for overall objectives.
  • Completely understands and adheres to the Environmental Policy, the Code of Conduct, and other policies and procedures relevant to the position as prescribed from time to time.
  • Enthusiastically uses and supports BGO programs and systems, including Complyworks, ServiceNow, Procore, etc.

Requirements

  • Minimum 5-7 years of experience in retail property management, specifically in enclosed shopping centres.
  • Experience in leasing, maintenance, project management, financial matters, and staff management.
  • Experience in redevelopment projects would be a strong asset.
  • Post-secondary education in real estate and/or RPA or CPM designation.
  • Able to communicate effectively and professionally, both orally and in writing.
  • Able to develop and sustain cooperative working relationships with senior management, contractors, tenants, and the public.
  • Able to partner with clients to meet client needs.
  • Able to motivate, empower, and coach/counsel staff in the achievement of performance goals.

Preferred Qualifications

  • Advanced knowledge of Word, Excel, Microsoft Office, email, and working knowledge of JD Edwards accounting system beneficial.
  • Must have or be prepared to obtain a British Columbia Real Estate License (Property Management).