Senior Technical Support Representative
4 weeks ago
We are seeking a highly skilled Senior Technical Support Representative to join our Global Technical Service Center team. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities- Provide effective customer service in a 24/7 production environment, including holiday support.
- Utilize soft skills and troubleshooting skills to resolve client issues and questions.
- Document, track, and monitor client incidents in our ticketing system to ensure timely resolution.
- Prioritize and escalate support incidents and requests based on business impact and documented guidelines.
- Good customer service skills with internal and external users.
- A self-learner with flexibility to think, interpret, and apply knowledge gained.
- Experience using Service Now, Mainframe applications, and MS Office.
- High school diploma or GED with relevant work experience.
- A competitive salary and benefits package.
- Time to support charities and give back to your community.
- Parental leave policy.
- Global recognition platform.
- Virgin Pulse access.
- Global employee assistance program.
- Curious. Humble. Creative.
- Empowered. Accountable. Dynamic.
- Determined. Inclusive. Open.
We are committed to providing our employees with an exciting career opportunity and competitive compensation. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.
-
Senior Technical Support Specialist
4 weeks ago
Cincinnati, Ohio, United States MSCCN Full timeAbout the RoleAs a Senior Technical Support Specialist at MSCCN, you will be part of our Global Technical Service Center team, providing exceptional customer service in a 24X7X365 production environment. You will utilize your soft skills and troubleshooting skills to resolve client issues and questions, asking probing questions to gather relevant information...
-
Senior Insurance Sales Representative
4 weeks ago
Cincinnati, Ohio, United States American Senior Benefits Full timeAre you a driven professional looking to make a difference in the lives of seniors? As a Senior Insurance Sales Representative with American Senior Benefits, you will have the opportunity to educate and assist Medicare beneficiaries with their insurance needs. Our team proudly represents over 220 top carriers, offering a wide range of products and services....
-
Technical Support Specialist
4 weeks ago
Cincinnati, Ohio, United States Meridian Bioscience Full timeJob SummaryThe Technical Support Specialist is primarily responsible for delivering formal technical training, validation assistance, and implementation support for Meridian's molecular and UBT platforms within the assigned geographical region.Responsibilities include answering product and instrument-related technical questions from customers, the sales...
-
Senior Insurance Sales Representative
3 days ago
Cincinnati, Ohio, United States American Senior Benefits Full timeOverviewAmerican Senior Benefits is a top-performing insurance sales organization representing 220+ carriers. We seek professionals driven by doing the right thing and helping people.Key Responsibilities:Educate the retirement community on various products from different carriers.Assist Medicare beneficiaries with applications and enrollments.Generate new...
-
Senior Technical Lead
4 weeks ago
Cincinnati, Ohio, United States Della Infotech Full timeJob Title: Senior Technical LeadAt Della Infotech, we are seeking a highly skilled Senior Technical Lead to join our team.**Key Responsibilities:*** Provide technical leadership and guidance to the team* Develop and implement solution architecture for modernized state* Collaborate with cross-functional teams to ensure successful project delivery* Stay...
-
Senior Technical Lead
1 month ago
Cincinnati, Ohio, United States HDT Global Full timeJob Summary:The Senior Technical Lead will provide guidance and direction to a team of engineers and designers, driving technology and completion of projects on time and budget. This role requires a strong technical background and leadership ability to effectively communicate with customers, vendors, and employees at all levels.Key Responsibilities:Provide...
-
Senior Technical Lead Engineer
4 weeks ago
Cincinnati, Ohio, United States TEPHRA Full timeJob Title: Senior Technical Lead EngineerJob Summary:As a Senior Technical Lead Engineer at TEPHRA, you will be responsible for owning projects from initiation to product launch, coordinating with diverse teams, and working with suppliers to solve production issues. You will also create and review quality system documentation, analyze data, and make...
-
Senior Technical Lead
4 weeks ago
Cincinnati, Ohio, United States Divisions Maintenance Group Full timeJob Summary:As a Senior Technical Lead at Divisions Maintenance Group, you will play a crucial role in shaping the company's technical strategy and direction. This position requires a highly skilled and experienced professional who can lead by example, inspire and motivate others, and drive technical excellence across the organization.Key...
-
Senior Guidewire Technical Lead
4 weeks ago
Cincinnati, Ohio, United States Diverse Lynx Full timeJob Title: Senior Guidewire Technical LeadLocation:Cincinnati, OH & Columbus, OHType: ContractKey Responsibilities: Lead a team of Guidewire developers to enhance their technical capabilities and increase productivity Analyze and solve complex problems creatively Prioritize and execute tasks in a multi-priority environment with demanding timelines Develop...
-
Senior Product Support Engineer
1 month ago
Cincinnati, Ohio, United States J&J Family of Companies Full timeAbout the Role:We are seeking a highly skilled Senior Product Support Engineer to join our team at the J&J Family of Companies. As a key member of our technical support team, you will be responsible for providing technical expertise and support to our customers and internal stakeholders.Key Responsibilities:Act as the primary technical liaison between...
-
Technical Support Specialist
4 weeks ago
Cincinnati, Ohio, United States Encore Technologies Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Encore Technologies. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support to clients via phone, email, and in-personResolve technical...
-
Senior Software Technical Lead
4 weeks ago
Cincinnati, Ohio, United States TechnoGen Full timeJob Title: Senior Software Technical LeadJob Summary:We are seeking a highly skilled and experienced Software Technical Lead with a passion for coding and problem-solving, and expertise in Domain-Driven Design (DDD) to join our organization. In this role, you will be responsible for providing technical leadership and direction to a software development team....
-
Technical Support Specialist
4 weeks ago
Cincinnati, Ohio, United States Yoh Full timeJob SummaryWe are seeking a skilled Technical Support Specialist to join our team at Yoh. As a Technical Support Specialist, you will provide high-level technical support, guidance, and advice to our personnel in various areas, including networking, telecommunications, and high-level technical support.Key ResponsibilitiesAct as a sub-area or national...
-
Senior Software Technical Lead
4 weeks ago
Cincinnati, Ohio, United States TechnoGen Full timeJob Title: Senior Software Technical LeadWe are seeking a highly skilled and experienced Software Technical Lead with a passion for coding and problem-solving, and expertise in Domain-Driven Design (DDD) to join our organization.Key Responsibilities:Mentor junior engineers by sharing your technical knowledge and helping them grow as developers.Collaborate...
-
Technical Support Specialist
4 weeks ago
Cincinnati, Ohio, United States Encore Technologies Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Encore Technologies. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting for hardware, software, and network...
-
Technical Support Specialist
4 weeks ago
Cincinnati, Ohio, United States H&R Block Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at H&R Block. As a Technical Support Specialist, you will be responsible for providing technical support to our clients worldwide, ensuring they can operate efficiently and effectively.Key ResponsibilitiesProvide technical PC, peripheral, network, and software break-fix...
-
Healthcare Support Professional
4 weeks ago
Cincinnati, Ohio, United States Senior Lifestyle Full timeJob Summary:As a Certified Nursing Assistant at Senior Lifestyle, you will be responsible for providing high-quality care to our residents. Your duties will include taking and recording vital signs, measuring and recording height and weight, calculating and recording fluid intake and output, and recognizing abnormal changes in body functioning and reporting...
-
Technical Support Specialist
4 weeks ago
Cincinnati, Ohio, United States METCUT RESEARCH ASSOC Full timeJob DescriptionAbout the Role:At METCUT RESEARCH ASSOC, we are seeking a skilled Engineering Services Technician to join our team. As an Engineering Services Technician, you will play a crucial role in ensuring the smooth operation of our technical services. You will be responsible for providing technical support to our engineering team, troubleshooting and...
-
Senior Product Support Engineer
4 weeks ago
Cincinnati, Ohio, United States Johnson and Johnson Full timeJob SummaryWe are seeking a highly skilled Senior Product Support Engineer to join our team at Johnson and Johnson. As a key member of our Robotics and Digital Surgery department, you will be responsible for providing technical support and guidance to internal teams and external partners.Key ResponsibilitiesAct as the primary technical liaison between...
-
Sales Representative
4 weeks ago
Cincinnati, Ohio, United States MRA Recruiting Services Full timeJob Title: Sales Representative - Technical Sales ExpertJob Summary:We are seeking a highly motivated and experienced Sales Representative to join our team as a Technical Sales Expert. As a Sales Representative, you will be responsible for taking on a dedicated territory with an extensive, well-developed customer base. You will start as an inside sales...