Senior Technical Support Representative

4 days ago


Cincinnati, Ohio, United States Worldpay Full time
About the Role

We are seeking a highly skilled Senior Technical Support Representative to join our Global Technical Service Center team. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide effective customer service in a 24/7 production environment, including holiday support.
  • Utilize soft skills and troubleshooting skills to resolve client issues and questions.
  • Document, track, and monitor client incidents in our ticketing system to ensure timely resolution.
  • Prioritize and escalate support incidents and requests based on business impact and documented guidelines.
Requirements
  • Good customer service skills with internal and external users.
  • A self-learner with flexibility to think, interpret, and apply knowledge gained.
  • Experience using Service Now, Mainframe applications, and MS Office.
  • High school diploma or GED with relevant work experience.
What We Offer
  • A competitive salary and benefits package.
  • Time to support charities and give back to your community.
  • Parental leave policy.
  • Global recognition platform.
  • Virgin Pulse access.
  • Global employee assistance program.
Our Values
  • Curious. Humble. Creative.
  • Empowered. Accountable. Dynamic.
  • Determined. Inclusive. Open.

We are committed to providing our employees with an exciting career opportunity and competitive compensation. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.



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