Senior Technical Support Representative
4 days ago
We are seeking a highly skilled Senior Technical Support Representative to join our Global Technical Service Center team. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities- Provide effective customer service in a 24/7 production environment, including holiday support.
- Utilize soft skills and troubleshooting skills to resolve client issues and questions.
- Document, track, and monitor client incidents in our ticketing system to ensure timely resolution.
- Prioritize and escalate support incidents and requests based on business impact and documented guidelines.
- Good customer service skills with internal and external users.
- A self-learner with flexibility to think, interpret, and apply knowledge gained.
- Experience using Service Now, Mainframe applications, and MS Office.
- High school diploma or GED with relevant work experience.
- A competitive salary and benefits package.
- Time to support charities and give back to your community.
- Parental leave policy.
- Global recognition platform.
- Virgin Pulse access.
- Global employee assistance program.
- Curious. Humble. Creative.
- Empowered. Accountable. Dynamic.
- Determined. Inclusive. Open.
We are committed to providing our employees with an exciting career opportunity and competitive compensation. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.
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Senior Technical Support Specialist
1 week ago
Cincinnati, Ohio, United States MSCCN Full timeAbout the RoleAs a Senior Technical Support Specialist at MSCCN, you will be part of our Global Technical Service Center team, providing exceptional customer service in a 24X7X365 production environment. You will utilize your soft skills and troubleshooting skills to resolve client issues and questions, asking probing questions to gather relevant information...
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Senior Insurance Sales Representative
1 week ago
Cincinnati, Ohio, United States American Senior Benefits Full timeAre you a driven professional looking to make a difference in the lives of seniors? As a Senior Insurance Sales Representative with American Senior Benefits, you will have the opportunity to educate and assist Medicare beneficiaries with their insurance needs. Our team proudly represents over 220 top carriers, offering a wide range of products and services....
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Senior Insurance Sales Representative
2 weeks ago
Cincinnati, Ohio, United States American Senior Benefits Full timeUnlock Your Potential in Insurance SalesAre you a driven professional looking to make a meaningful impact in the lives of others? Do you have a passion for helping people navigate the complexities of insurance?At American Senior Benefits, we're seeking talented individuals to join our team as Insurance Sales Representatives. As a key member of our...
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Technical Support Specialist
4 days ago
Cincinnati, Ohio, United States Meridian Bioscience Full timeJob SummaryThe Technical Support Specialist is primarily responsible for delivering formal technical training, validation assistance, and implementation support for Meridian's molecular and UBT platforms within the assigned geographical region.Responsibilities include answering product and instrument-related technical questions from customers, the sales...
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Technical Support Specialist
1 month ago
Cincinnati, Ohio, United States STEM Talent Solutions Full timeJob OverviewWe are seeking a skilled Technical Support Technician to join our team at STEM Talent Solutions. As a key member of our technical support team, you will be responsible for providing expert technical assistance to our customers and field service technicians.Key Responsibilities:Provide technical support for customers and field service technicians,...
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Senior Technical Lead
5 days ago
Cincinnati, Ohio, United States Della Infotech Full timeJob Title: Senior Technical LeadAt Della Infotech, we are seeking a highly skilled Senior Technical Lead to join our team.**Key Responsibilities:*** Provide technical leadership and guidance to the team* Develop and implement solution architecture for modernized state* Collaborate with cross-functional teams to ensure successful project delivery* Stay...
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Senior Technical Lead
2 weeks ago
Cincinnati, Ohio, United States TEPHRA Full timeSenior Technical LeadAt TEPHRA, we are seeking a highly skilled and experienced Senior Technical Lead to join our team. As a key member of our engineering team, you will be responsible for leading complex technical projects from initiation to product launch.Key Responsibilities:Own and manage technical projects to ensure successful completionCollaborate with...
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Senior Technical Business Analyst
4 weeks ago
Cincinnati, Ohio, United States eTek IT Services, Inc. Full timeJob Title: Senior Technical Business AnalystWe are seeking an experienced Senior Technical Business Analyst to join our team at eTek IT Services, Inc. The ideal candidate will have a strong background in data engineering and business analysis, with excellent communication and problem-solving skills.Job Summary:The Senior Technical Business Analyst will be...
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Senior Technical Product Manager
4 weeks ago
Cincinnati, Ohio, United States Great American Insurance Group Full timeSenior Technical Product ManagerWe are seeking a highly skilled Senior Technical Product Manager to join our team at Great American Software Lab. This role will be responsible for partnering with various stakeholders to drive the delivery of solutions that meet our business objectives.The ideal candidate will have a strong technical background and excellent...
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Senior Technical Lead
2 weeks ago
Cincinnati, Ohio, United States HDT Global Full timeJob Summary:The Senior Technical Lead will provide guidance and direction to a team of engineers and designers, driving technology and completion of projects on time and budget. This role requires a strong technical background and leadership ability to effectively communicate with customers, vendors, and employees at all levels.Key Responsibilities:Provide...
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Senior Technical Lead Engineer
4 days ago
Cincinnati, Ohio, United States TEPHRA Full timeJob Title: Senior Technical Lead EngineerJob Summary:As a Senior Technical Lead Engineer at TEPHRA, you will be responsible for owning projects from initiation to product launch, coordinating with diverse teams, and working with suppliers to solve production issues. You will also create and review quality system documentation, analyze data, and make...
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Senior Technical Product Manager
2 weeks ago
Cincinnati, Ohio, United States Great American Insurance Company Full timeSenior Technical Product ManagerWe are seeking a highly skilled Senior Technical Product Manager to join our team at Great American Software Lab. This role will be responsible for partnering with various stakeholders to drive the delivery of solutions that meet our business objectives.The ideal candidate will have a strong technical background and excellent...
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Senior Technical Lead
4 days ago
Cincinnati, Ohio, United States Divisions Maintenance Group Full timeJob Summary:As a Senior Technical Lead at Divisions Maintenance Group, you will play a crucial role in shaping the company's technical strategy and direction. This position requires a highly skilled and experienced professional who can lead by example, inspire and motivate others, and drive technical excellence across the organization.Key...
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Senior Technical Product Lead
2 weeks ago
Cincinnati, Ohio, United States Great American Insurance Company Full timeSenior Technical Product ManagerAt Great American Software Lab, we're seeking a seasoned Senior Technical Product Manager to spearhead the development of innovative solutions that meet our business objectives.This role will collaborate with cross-functional teams, including business and IT stakeholders, to drive the delivery of strategic products that exceed...
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Senior Guidewire Technical Lead
1 week ago
Cincinnati, Ohio, United States Diverse Lynx Full timeJob Title: Senior Guidewire Technical LeadLocation:Cincinnati, OH & Columbus, OHType: ContractKey Responsibilities: Lead a team of Guidewire developers to enhance their technical capabilities and increase productivity Analyze and solve complex problems creatively Prioritize and execute tasks in a multi-priority environment with demanding timelines Develop...
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Senior Technical Product Manager
3 weeks ago
Cincinnati, Ohio, United States Great American Insurance Company Full timeSenior Technical Product ManagerWe are seeking a highly skilled Senior Technical Product Manager to join our team at Great American Software Lab. This role will play a critical part in driving the delivery of solutions that meet our business objectives.The ideal candidate will have a strong technical background and excellent communication skills, with the...
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Licensed Practical Nurse
2 months ago
Cincinnati, Ohio, United States Senior Lifestyle Full timeJob SummarySenior Lifestyle is seeking a skilled Licensed Practical Nurse (LPN) to join our team. As an LPN, you will be responsible for providing high-quality patient care and support to our residents.Key ResponsibilitiesMedication Administration: Administer medications to residents in accordance with Federal and State regulations, as well as Senior...
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Senior Application Support Engineer
1 month ago
Cincinnati, Ohio, United States SmartIPlace Full timeJob Title: Senior Application Support EngineerAt SmartIPlace, we are seeking a highly skilled Senior Application Support Engineer to join our team. As a key member of our technical support team, you will be responsible for ensuring the stability, efficiency, and availability of our complex systems.Key Responsibilities:Manage incidents and system performance...
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Technical Specialist
4 weeks ago
Cincinnati, Ohio, United States Prestige Technical Services, Inc. Full timeLab Technician Positions AvailableWe are seeking highly motivated and detail-oriented individuals to join our team as Lab Technicians. As a Lab Technician, you will be responsible for conducting various tests and experiments to support research and development of consumer products.Key Responsibilities:Conduct multiple tests and experiments to support...
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Technical Specialist
1 month ago
Cincinnati, Ohio, United States Prestige Technical Services, Inc. Full timeLab Technician OpportunitiesWe are seeking highly motivated and detail-oriented individuals to join our team as Lab Technicians. As a Lab Technician, you will play a critical role in supporting research and development efforts for a consumer products company in the Cincinnati area.Key Responsibilities:Conduct multiple tests and experiments in a laboratory...