Customer Service Representative and Dispatcher for Home Warranty Work HVAC

3 weeks ago


Destin, Florida, United States Aire Serv Full time
Job Title: Customer Service Representative and Dispatcher for Home Warranty Work HVAC

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative and Dispatcher for Home Warranty Work HVAC. As a key member of our team, you will be responsible for handling service requests and customer complaints in a professional and courteous manner.

Key Responsibilities:
  • Receive incoming calls and respond to customer inquiries in a timely and professional manner
  • Schedule appointments and assign daily work/calls to other team members
  • Perform marketing and sales functions to sell additional work and earn business
  • Complete work orders, return customer calls, and respond to customer complaints
  • Maintain office services by organizing office operations and procedures, preparing and reviewing purchase orders
Requirements:
  • Minimum of 1 year of experience in customer service or a related field
  • Strong written and verbal communication skills
  • Detail-oriented with strong data entry skills
  • Office experience a plus
  • Team player who can work independently
  • General computer knowledge, including Microsoft Office
  • Typing skills a plus
Benefits:
  • Benefits package
  • Competitive salary range: $29,000 to $50,000 per year dependent on experience


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