Retail Operations Lead

4 weeks ago


Seattle, Washington, United States Fanatics Full time
Job Summary

The Retail Lead plays a critical role in the store and/or venue, assisting the Leadership team in creating an exceptional fan experience. This role involves leading the front-line Retail Associate team, driving results through coaching, and ensuring operational excellence.

Key Responsibilities
  • Drive sales results by executing daily operations consistently
  • Support back-of-house operations, maintaining a well-organized stockroom
  • Knowledge of retail operation systems, including OpSuite5.0, POS, and CAYAN
  • Partner with the Leadership team to make decisions on revenue targets, per-cap, and UPT
  • Work with Retail Associates to deliver an exemplary fan experience
  • Communicate expectations and provide training to Retail Associates as needed
  • Coach Retail Associates based on observed job performance and operational excellence
Requirements
  • Minimum 18 years of age
  • Minimum one year of experience in retail or sales preferred
  • Ability to work independently and responsibly in a fast-paced environment
  • Foreign language skills are a plus
About Fanatics

Fanatics is a leading global digital sports platform, igniting the passions of sports fans worldwide. We offer products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing fans to Buy, Collect, and Bet. Our platform provides a comprehensive database of over 100 million global sports fans, a global partner network, and a wide range of retail locations.


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