Transportation Coordinator

3 days ago


St Louis MO USA, United States Infojini Full time
Job Summary

We are seeking a highly skilled and detail-oriented Reservation Clerk to join our team at Infojini. As a key member of our transportation team, you will be responsible for coordinating and scheduling transportation services for our clients.

Key Responsibilities
  • Transportation Contract Management: Ensure compliance with transportation contractual agreements for Medicaid and DMH clients, as well as private contracts.
  • Driver Support: Print and prepare driver paddles for service, and provide extensive knowledge of street geography and metropolitan St. Louis, as well as St. Louis County.
  • Automated Systems: Utilize knowledge of automated reservation and scheduling systems, map book usage, and Metro multi-modal transportation systems.
  • Computer Skills: Proficient in personal computers, Windows 2013 environment, and Office 2013 programs.
  • Communication: Possess excellent communication skills, both orally and in writing, and ability to work under stressful conditions while answering a high volume of phone calls.
  • Problem-Solving: Analyze and make decisions, and problem-solve for customers, while maintaining confidentiality of sensitive customer and driver information.
Requirements
  • Touch Typing: Ability to touch type at least 30 words per minute.
  • Service Zones: Ability to recognize service zones and apply Metro fare structure and policies and procedures.
  • Rotating Shifts: Ability to work rotating shifts.
  • Teamwork: Ability to maintain an effective working relationship with Paratransit staff, the general public, and various service agencies, caseworkers, and outside providers.


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