Workforce Management Senior Specialist
2 weeks ago
Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed.
We're looking for a highly skilled Workforce Management Senior Specialist to join our Operational team in our Austin office.
As a member of the WFM team, you will be vital in ensuring agents are scheduled to be working at the right place and at the right time. You'll be leveraging our WFM tools, providing support and expertise to our agents and operational leads.
This role requires a deep understanding of our customers' needs, as well as the ability to analyze complex data to forecast staffing needs and create efficient schedules.
You will collaborate with cross-functional teams to improve operational processes, monitor performance metrics, and propose solutions for improvement.
Key Responsibilities:
- Develop and implement workforce management strategies
- Analyze complex data to forecast staffing needs and create efficient schedules
- Collaborate with cross-functional teams to improve operational processes
- Monitor performance metrics and propose solutions for improvement
- Train and mentor junior team members
Requirements:
- Bachelor's degree in Business Administration, Operations Management, or related field
- 1+ years of experience in workforce management or related roles
- Proficiency in WFM software and advanced Excel skills
- Strong analytical and problem-solving abilities
- Excellent communication and leadership skills
Additional Information:
- Starting Salary: 78500 USD annually
- You must be eligible to work in the US, we don't sponsorship visa for this role.
- Click here to see the benefits we offer
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