RCC Workforce Operations Analyst
4 weeks ago
Job Summary
The RCC Workforce Operations Analyst plays a critical role in ensuring the efficient operation of Retail Customer Care worldwide. This position is responsible for performing operational tasks to support business goals, including reviewing and building forecasts, assessing staffing levels, and generating schedules.
Key Responsibilities
- Review and build forecasts to predict call volume and workload distribution
- Assess staffing levels to achieve target metrics
- Generate and maintain schedules for Specialists
- Monitor offline time and service delivery
- Report on service levels and contact center volumes
Requirements
- 2+ years of experience in a call center environment
- Experience with scheduling practices and operational principles
- Ability to work effectively with business leadership
Preferred Qualifications
- Experience with call center software
- Experience producing reports from raw data
- Excellent analytical and time management skills
About Apple
Apple is an equal opportunity employer committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or other legally protected characteristics.
-
Senior Data Analyst
4 weeks ago
Austin, Texas, United States Diverse Lynx Full timeJob Title: Senior Data AnalystJob Summary:We are seeking a highly skilled Senior Data Analyst to join our team at Diverse Lynx LLC. As a Senior Data Analyst, you will be responsible for providing analytical reporting and analytics to the operations team and external partners.Key Responsibilities:Fluency in Advanced SQL (complex joins, stored procedures,...
-
Cybersecurity Analyst
4 weeks ago
Austin, Texas, United States NFP Full timeWe are seeking a highly skilled Cybersecurity Analyst to join our team at NFP. As a Cybersecurity Analyst, you will be responsible for the day-to-day operation, maintenance, and monitoring of a wide variety of security tools and applications that support the overall security of NFP.This is a technical, hands-on position role that requires strong knowledge of...
-
Logistics Operations Analyst
2 months ago
Austin, Texas, United States eTeam Inc Full timeJob Title: Logistics AnalystAbout the Role:We are seeking a highly analytical and critical Logistics Analyst to join our Outbound capacity planning team. As a key member of the team, you will be responsible for assessing capacity risk to the network, building reporting, and providing updates to cross-functional business partners.Key Responsibilities:Drive...
-
Security Operations Center Analyst
1 month ago
Austin, Texas, United States MSCCN Full timeJob Title: Security Operations Center AnalystWe are seeking a highly skilled Security Operations Center Analyst to join our team. As a Security Operations Center Analyst, you will be responsible for delivering operations within the GPS control room across all client sites in the respective region.Responsibilities:Provide customer service to our clients by...
-
Workforce Management Senior Specialist
4 weeks ago
Austin, Texas, United States Wise Full timeJob OverviewWise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed.We're looking for a highly skilled Workforce Management Senior Specialist to join our Operational team in our Austin office.As a member of the WFM team, you will be vital in ensuring agents are scheduled to be working at...
-
Operating Room Nurse
4 weeks ago
Austin, Texas, United States HealthTrust Workforce Solutions HCA Full timeHealthTrust Workforce Solutions HCA is seeking a travel nurse for an Operating Room position in a dynamic healthcare environment.Key Responsibilities:Provide high-quality patient care in the Operating RoomCollaborate with the healthcare team to ensure seamless patient careParticipate in ongoing education and training to stay up-to-date with best...
-
Operating Room Nurse
1 month ago
Austin, Texas, United States HealthTrust Workforce Solutions Full timeUnlock Your Career PotentialAt HealthTrust Workforce Solutions, we believe that healthcare is not defined by the four walls in which it is practiced. It's defined by its people. We pride ourselves on crafting opportunities which expand skill sets, broaden career horizons, provide economic stability, and cultivate personal growth.We are seeking a...
-
Operating Room Nurse
4 weeks ago
Austin, Texas, United States HealthTrust Workforce Solutions Full timeUnlock Your Career Potential with HealthTrust Workforce SolutionsAt HealthTrust Workforce Solutions, we believe that healthcare is not defined by the four walls in which it is practiced. It's defined by its people. We pride ourselves on crafting opportunities which expand skill sets, broaden career horizons, provide economic stability, and cultivate personal...
-
Traveling Operating Room Registered Nurse
2 weeks ago
Austin, Texas, United States HealthTrust Workforce Solutions HCA Full timeTraveling Operating Room Registered Nurse OpportunityHealthTrust Workforce Solutions HCA is seeking a skilled Operating Room Registered Nurse for a travel nursing assignment in a dynamic healthcare setting. As a traveling RN, you will have the opportunity to work with a talented team of healthcare professionals and contribute to providing exceptional patient...
-
Digital Banking Software Analyst Internship
4 weeks ago
Austin, Texas, United States Q2 Software, Inc. Full timeJoin Our Mission:At Q2 Software, Inc., we're passionate about delivering mobile banking platforms and technology solutions globally. As a Business Analyst Intern, you'll dive into the world of evidence-based decision making that underpins business processes and strategies across our product organization.A Day in the Life:As a Business Analyst intern, you'll...
-
Nursing - Operating Room Travel Position
4 weeks ago
Austin, Texas, United States HealthTrust Workforce Solutions HCA Full timeTravel Nursing Opportunity: HealthTrust Workforce Solutions HCA is seeking a skilled Registered Nurse for a travel nursing position in Operating Room. Job Details: • Specialty: OR - Operating Room • Shift: 12 hours, days • Employment Type: Travel At HealthTrust Workforce Solutions, we empower healthcare professionals to deliver exceptional patient...
-
Professional Traveling Operating Room Nurse
2 weeks ago
Austin, Texas, United States HealthTrust Workforce Solutions HCA Full time{"h3">Job Details and RequirementsSpecialty: Operating RoomDiscipline: RNEmployment Type: TravelMUST HAVE: 2+ years Operating Room experience & 2 years scrub or Circulating experience required. CERTS: ACLS,BLS. SCHEDULE: SAT-MON 7:00A-7:00P, NO call required. PROCEDURES: General, GYN, Neuro, Ortho, Plastics, Vascular, ENT, Urology.About HealthTrust Workforce...
-
Cybersecurity Operations Analyst
4 weeks ago
Austin, Texas, United States TEXAS DEPARTMENT OF PUBLIC SAFETY Full time**Job Summary**TEXAS DEPARTMENT OF PUBLIC SAFETY is seeking a highly skilled Cybersecurity Operations Analyst to join our team. As a Cybersecurity Operations Analyst, you will be responsible for performing moderately complex information security and cybersecurity analysis work.**Responsibilities**Use intrusion detection/prevention systems, firewalls, and...
-
Strategic Business Analyst
1 month ago
Austin, Texas, United States University of Texas at Austin Full timeKey ResponsibilitiesAs a Strategic Business Analyst, you will lead the planning and execution of business analysis endeavors, driving solutions between operations, work units, suppliers, and technical areas. You will provide direction, coaching, training, and mentorship to team members and colleagues, ensuring alignment with project, program, or...
-
Global Sales Enablement Program Manager
4 weeks ago
Austin, Texas, United States Apple Full timeJob SummaryApple is seeking a highly motivated professional to manage WW sales programs that span across the Retail Contact Center, Apple Online Store, Retail Stores, and other customer-facing channels. The successful candidate will lead the way for contact center teams to have their needs prioritized in capital projects and other initiatives. This role will...
-
Business Operations Analyst
4 weeks ago
Austin, Texas, United States Amazon Full timeJob SummaryThe Americas Quality team at Amazon is seeking a highly skilled Business Analyst to join their team. As a Business Analyst, you will play a critical role in maintaining front-end code using Python, SQL, HTML, Java, and R, or other similar coding languages. This is an excellent opportunity to leverage your analytical skills and passion for...
-
Data Analyst
4 weeks ago
Austin, Texas, United States Nomi Health Full timeData Analyst Job DescriptionWe are seeking a skilled Data Analyst to contribute to our team in Austin, Texas. The ideal candidate will have a strong academic background in data analysis, statistics, and computer programming.Key Responsibilities: Use best practices to transform and prepare data for analysis, ensuring data quality and reliability. Create and...
-
Business Systems Analyst
4 weeks ago
Austin, Texas, United States Insight Global Full timeJob DescriptionThis Business Systems Analyst will need to be able to promptly learn and understand the system solutions, business processes, issues, and data challenges of the clients Field Service organization. They will support business stakeholders and end users for SAP, CRM, and other satellite systems within Field Service. You will be responsible for...
-
Policy Analyst II
4 weeks ago
Austin, Texas, United States Strategic Housing Finance Corporation of Travis County Full timeAbout the RoleWe are seeking a highly skilled Policy Analyst to join our team at Strategic Housing Finance Corporation of Travis County. The successful candidate will be responsible for ensuring our ambitious agenda is supported by rigorous policy analysis and research, intentional planning, and effective engagement with stakeholders.Key...
-
Data Strategist, Operational Excellence Leader
4 weeks ago
Austin, Texas, United States META Full timeAbout MetaMeta is a technology leader that empowers billions of people around the world to build their communities and grow their businesses. We're moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology.Our Mission Control team plays a critical role in driving business...