Customer Support Specialist

2 weeks ago


Trenton, New Jersey, United States NCR VOYIX Full time
About NCR VOYIX

NCR VOYIX is a leading global provider of digital commerce solutions for the retail, restaurant, and banking industries. With a rich history of innovation, we've been at the forefront of problem-solving through technology. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.

Job Summary

We are seeking a highly skilled Customer Engineer Representative II (CE II) to join our team. As a CE II, you will be responsible for providing exceptional customer service, resolving technical issues, and ensuring customer satisfaction. You will work on a wide range of high-level procedures and activities, applying attention to detail and keen accuracy while resolving various uncommon problems.

Key Responsibilities
  • Service electromechanical equipment like ATMs and self-checkout systems within an assigned territory.
  • Oversee hardware maintenance, installation, network management, multi-vendor maintenance, and software support.
  • Unleash your manual skills on products like peripherals, large system printers, plotters, enterprise-level servers, communications equipment, networks, and item processing sorters.
  • Build great working relationships among colleagues and customers based on our customer Service Level Agreements (SLAs).
  • Perform maintenance, repair, and system overhauls as a matter of routine.
  • Capture customer information to complete invoicing and stay in contact to ensure we're providing the best possible service.
Requirements
  • High School diploma or equivalent (though an Associate's Degree is preferred).
  • Up to three years of related experience (but more than that is always a plus).
  • A+ Certification, PC skills, basic electronic skills, and some specific hardware and operating system familiarity.
  • Knowledge of systems architecture, database management systems, and network and systems management systems.
  • Amazing flexibility and a positive attitude.
  • A strong back.
What We Offer
  • Medical Insurance
  • Dental Insurance
  • Life Insurance
  • Vision Insurance
  • Short/Long Term Disability
  • Paid Vacation
  • 401k
EEO Statement

NCR VOYIX is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance, and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR VOYIX has an ongoing responsibility to respect and support a globally diverse environment.



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