Technical Program Manager

22 hours ago

San Francisco, California, United States Twilio Full time
About the Role

Twilio is seeking a skilled Technical Program Manager to join the Communications Business Unit. As a Technical Program Manager, you will be responsible for facilitating cross-functional teams to achieve aggressive product delivery and engineering scale goals. You will lead teams' collaboration, identify dependencies and risks, resolve blockers, and leverage best practices to ensure predictable and timely delivery of programs.

Key Responsibilities

In this role, you will:

  • Drive strategic cross-functional planning, leading discovery and prioritization by closely partnering with product managers, engineering leads, and stakeholders to develop program plans, including roadmaps, dependency identifications, and resourcing plans.
  • Collaborate with cross-functional stakeholders to help make key decisions, remove obstacles, and address key program issues.
  • Identify and manage risks to closure through data-driven approaches by applying both technical and business judgment.
  • Contribute to the definition, development, and tracking of our goals and priorities.
  • Establish and drive adoption of program frameworks, tools, and best practices.
  • Help be an agent of change as we strengthen our Technical Program Management across the organization.
  • Be a true servant-leader, there to help the teams do their best work.
  • Be open to learning from others, humble, willing to experiment, and try new ways of working.
Requirements

Required:

  • 5+ years of experience in technical program management or project management.
  • BA/BS degree in computer science or a similar degree.
  • Ability to structure and lead complex cross-functional programs for product and cross-company initiatives.
  • Drive towards continuous improvement through analyzing data and inspect & adapt practices to work with agile teams to improve project delivery.
  • Support the transparency and communication of the health and progress of an overall program that you are coordinating.
  • Ability to effectively communicate across all levels of the organization.
  • Ability to handle multiple competing priorities in a fast-paced environment.
  • Highly accountable with a demonstrated ability to think strategically.
  • Gather and analyze large amounts of information quickly in order to problem solve and drive decision-making effectively.
  • Must demonstrate a sense of urgency and ownership to drive solutions and tasks to completion.
  • Help be an agent of change as we strengthen our Program Management across the organization.
  • Experience in Agile Program Management is a plus.

Desired:

  • Certification in Project Management or a relevant discipline.
  • Experience in telephony, email, messaging, social media, or other electronic communications.
  • Experience in the Telecom Industry is a plus.
  • Experience in B2B software companies; CPaaS is a plus.
What We Offer

Twilio offers a competitive salary, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio's Culture

Twilio is a remote-first company that values diversity, equity, and inclusion. We empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us.

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