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Healthcare Call Center Lead

1 month ago

Orange, California, United States Alignment Healthcare Full time
Job Summary

Alignment Healthcare is seeking a highly motivated and customer-focused Remote Member Experience Lead to join our Member Services team. As a key member of our team, you will be responsible for leading and developing a team of customer service representatives, ensuring exceptional member experiences, and driving business results.

Key Responsibilities
  • Lead and develop a team of customer service representatives, providing coaching, guidance, and feedback to ensure exceptional member experiences.
  • Develop and implement strategies to improve member satisfaction, retention, and loyalty.
  • Collaborate with cross-functional teams to resolve complex member issues and improve business processes.
  • Monitor and analyze key performance indicators (KPIs) to drive business results and make data-driven decisions.
  • Stay up-to-date on industry trends, best practices, and regulatory requirements to ensure compliance and excellence.
Requirements
  • Minimum 3 years of experience in customer service, operations, or a related field.
  • Proven track record of leading and developing high-performing teams.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

Alignment Healthcare is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.