Senior Field Service Representative

7 days ago


Olathe, Kansas, United States Zurich Insurance Company Full time

**About Zurich Insurance Company**

Zurich Insurance Company is a leading provider of crop insurance solutions, dedicated to protecting America's farmers and ranchers. With a rich history dating back to 1980, we have established ourselves as a trusted partner in the industry, offering risk management protection in all 50 states through a national network of over 4,000 professionally trained and licensed agents.

**Job Summary**

We are seeking a highly skilled Field Service Representative to join our team and handle a large book of business with accounts in Kansas. This is a work-from-home role with a company car provided. The ideal candidate must live in the territory, but we may consider other locations within the region.

**Key Responsibilities**

  • Deliver profitable growth through selling a broad and differentiated suite of solutions in a unified way and manage the existing portfolio.
  • Develop intimate knowledge of agent's business model and proposition, and create a business plan which optimizes identified opportunities that align with our growth strategies.
  • Lead and manage holistic agent and customer value propositions to deliver profitable growth.
  • Retrain business and grow market share in assigned territory by providing an enhanced customer experience for RCIS agents.
  • Educate agents on RCIS products and provide consultation on how to more effectively market RCIS products to their customers and grow their business.
  • Identify new or enhanced products and services that will assist agencies in maintaining and growing their business with RCIS.
  • Identify training needs and take a lead role in training agents on RCIS products and software. Coordinate and present at agent training meetings.
  • Identify and analyze processing & servicing issues, make recommendations for solutions and collaborate with applicable departments to drive toward resolution.
  • Ensure that agents are complying with all regulatory requirements related to processing their business, working with other departments to establish quality control processes as needed.
  • Provide subject matter expertise and assist in the development of SOPs as appropriate.

**Requirements**

  • Bachelor's Degree with 6 or more years of experience in the Crop Insurance, sales or market-facing area.
  • Zurich Certified Insurance Apprentice, including Associates Degree with 6 or more years of experience in the Crop Insurance, sales or market-facing area.
  • High School Diploma or equivalent with 8 or more years of experience in the insurance sales or market-facing area.
  • Experience building and managing relationships externally and internally and meeting sales, retention and profitability goals.
  • Experience identifying business trends, changes in market conditions and competitor activity.

**Preferred Qualifications**

  • Experience in Crop Insurance.
  • Ability to execute effective sales strategies.
  • Market and distribution experience in the insurance industry.
  • Strong understanding of insurance industry from a market and underwriting perspective.
  • Strong verbal and written communication skills.


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