Senior Field Service Representative
7 days ago
**About Zurich Insurance Company**
Zurich Insurance Company is a leading provider of crop insurance solutions, dedicated to protecting America's farmers and ranchers. With a rich history dating back to 1980, we have established ourselves as a trusted partner in the industry, offering risk management protection in all 50 states through a national network of over 4,000 professionally trained and licensed agents.
**Job Summary**
We are seeking a highly skilled Field Service Representative to join our team and handle a large book of business with accounts in Kansas. This is a work-from-home role with a company car provided. The ideal candidate must live in the territory, but we may consider other locations within the region.
**Key Responsibilities**
- Deliver profitable growth through selling a broad and differentiated suite of solutions in a unified way and manage the existing portfolio.
- Develop intimate knowledge of agent's business model and proposition, and create a business plan which optimizes identified opportunities that align with our growth strategies.
- Lead and manage holistic agent and customer value propositions to deliver profitable growth.
- Retrain business and grow market share in assigned territory by providing an enhanced customer experience for RCIS agents.
- Educate agents on RCIS products and provide consultation on how to more effectively market RCIS products to their customers and grow their business.
- Identify new or enhanced products and services that will assist agencies in maintaining and growing their business with RCIS.
- Identify training needs and take a lead role in training agents on RCIS products and software. Coordinate and present at agent training meetings.
- Identify and analyze processing & servicing issues, make recommendations for solutions and collaborate with applicable departments to drive toward resolution.
- Ensure that agents are complying with all regulatory requirements related to processing their business, working with other departments to establish quality control processes as needed.
- Provide subject matter expertise and assist in the development of SOPs as appropriate.
**Requirements**
- Bachelor's Degree with 6 or more years of experience in the Crop Insurance, sales or market-facing area.
- Zurich Certified Insurance Apprentice, including Associates Degree with 6 or more years of experience in the Crop Insurance, sales or market-facing area.
- High School Diploma or equivalent with 8 or more years of experience in the insurance sales or market-facing area.
- Experience building and managing relationships externally and internally and meeting sales, retention and profitability goals.
- Experience identifying business trends, changes in market conditions and competitor activity.
**Preferred Qualifications**
- Experience in Crop Insurance.
- Ability to execute effective sales strategies.
- Market and distribution experience in the insurance industry.
- Strong understanding of insurance industry from a market and underwriting perspective.
- Strong verbal and written communication skills.
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