Tech II IT Support Specialist
2 weeks ago
A leading IT company, Peak Networks, is seeking a Help Desk Technician to join their team. As a Help Desk Technician, you will be responsible for managing tickets, responding to customer issues, and providing customer assistance. You will also be required to document customer interactions, run diagnostics, and install, make changes, and repair computer hardware and software. Additionally, you will be responsible for network administration, updating and creating scripts, and troubleshooting servers.
Responsibilities- Manage Help Desk tickets in a timely manner
- Respond to customer issues via phone, email, and computer chat
- Provide customer assistance
- Document customer interactions
- Run diagnostics to resolve customer reported issues
- Install, make changes, and repair computer hardware and software
- Follow-up with customers to ensure issues are resolved
- Write technical documents on how to or SOPs
- Network Administration
- Update/Create scripts
- Troubleshooting servers
- Firm understanding of L2 and L3 networks (VLAN, STP, OSPF)
- Firm understanding of wireless protocols (802.11, BT, LPWA)
- Firm understanding of VOIP systems
- Firm understanding of AD/DS services (AD, GP, and DNS)
- Firm understanding of MS365 (EntraID, Intune, and Exchange Online)
- Firm understanding of RMM tools
- Scripting knowledge (PS, Python, etc.)
- Knowledge of MDM tools
- Active Industry/Vendor networking certificate
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